Collections Specialist
Credit Control
The Role
Collections Specialist can be the start of a solid career with a bright future. Our Collection Specialists are problem solvers; have a strong reasoning ability; solid communication skills and a professional approach.
You will be responsible for building strong relationships with your customers, ensuring accounts are reconciled to a high standard and payments are received in line with agreed payment terms. The ideal candidate must have excellent organisational skills and an ability to work independently.
This is a full-time role 37.5 hours per week.
Our Values
One Team, One Vision
We are one team – unified – with one vision and all work together to achieve it.
Customer First
We listen to the needs of our customers and always put them at the heart of what we do.
Make an Impact
We work smarter with our colleagues, our customers and their clients to leave a positive lasting impression.
Real Relationships
We nurture real relationships with honesty, integrity and transparency
Strive for Excellence
We inspire every member of our team to go the extra mile and deliver an outstanding service.
Primary Responsibilities
· Managing and maintaining customer ledgers for designated accounts.
· Timely and effective collection of all debts and customers payments.
· Negotiating re-payment plans.
· Maintaining contact with clients to ensure invoices are clear for payment.
· Resolving queries both internally and externally around outstanding invoices.
· Posting and allocating daily receipts to accounting systems.
· Providing accounts information to internal departments.
· Progressing claims through small claims court online.
Other Duties
· Monitors aging levels, waive fee facility and unapplied cash to meet collection goals and to improve cash cycle.
· Resolves issues and escalates issues as needed to the Accounts Manager.
Required Skills
· Good Communication skills both written and spoken.
· Intermediate excel skills (i.e., pivot tables & VLOOKUP’s).
· Positive attitude and the ability to see a project through to its completion.
· Enthusiasm, drive, and the desire to work in a fast paced, dynamic environment.
· Desire to overachieve targets monthly.
· Accuracy with record keeping and taking a general pride in your work.
Benefits
· Full training & support
· Hybrid Working
· Company contribution to Pension scheme.
· Paid healthcare after a qualifying period.
· Opportunity to purchase 1-week additional leave after qualifying period.
· Access to Discounts from major retailers via company online scheme
Pay: £25,000.00-£26,500.00 per year
Work Location: In person
