Overview
We are seeking a friendly, proactive, and well-presented Front of House Assistant to join our team.
This is a varied and hands-on role combining guest service, reception duties, light food and beverage support, and housekeeping responsibilities. The successful candidate will play a key role in ensuring guests receive a warm welcome and experience high standards throughout their visit or stay.
Key Responsibilities
Guest Welcome & Service
- Meet and greet guests in a warm, professional, and approachable manner.
- Provide a positive first impression reflecting the quality and character of the venue.
- Assist guests with general enquiries and direct them appropriately within the venue.
- Support event days by ensuring smooth guest flow and attentive service.
Reception Duties
- Respond to telephone and email enquiries promptly and professionally.
- Assist with bedroom reservations and accommodation enquiries.
- Check guests in and out of the venue’s bedrooms efficiently and accurately.
- Process payments and maintain accurate guest records.
- Support administrative tasks as required.
Hot Beverage Service
- Prepare and serve tea, coffee, and other hot drinks to guests and event attendees.
- Maintain cleanliness and presentation of beverage service areas.
- Ensure equipment is stocked, clean, and ready for service.
Housekeeping & Cleaning Duties
- Assist with the cleaning and preparation of guest bedrooms to agreed standards.
- Support housekeeping in maintaining cleanliness across public areas and reception.
- Ensure bedrooms are presented to a high standard prior to guest arrival.
- Report maintenance issues promptly to the relevant department.
Operational Support
- Work collaboratively with Conference & Banqueting, Beverage, and Housekeeping teams.
- Assist during weddings and corporate events where required.
- Maintain compliance with health & safety and company procedures at all times.
Candidate Profile
- Previous experience in hospitality, reception, or customer service preferred.
- Friendly, confident, and well-presented with excellent communication skills.
- Comfortable multitasking across front desk and housekeeping duties.
- Strong attention to detail and pride in maintaining high standards.
- Basic IT skills for email and booking systems.
- Flexible availability, including weekends and event days.
- Positive, team-oriented attitude with a willingness to support where needed.
Key Performance Indicators
- Guest satisfaction and feedback
- Response time to enquiries
- Cleanliness and presentation standards
- Accuracy of guest check-in/check-out processes
Work Location: In person
