Green courier is urgently seeking a Customer Service Representative
Location: Acton, West London
Hours: Monday to Friday, 8:30am – 4:30pm
Salary: Starting wage to be discussed, depending on experience
We are looking for a Customer Service Representative to join our busy courier company based in Acton.
This is a varied office role, ideal for someone who enjoys working with people, is highly organised and can remain calm and professional when things get busy.
The role will include:
- Taking and processing customer bookings
- Answering incoming telephone calls and responding to customer emails
- Liaising with customers regarding collections and deliveries
- Communicating with drivers and our operations team
- Monitoring deliveries and dealing with any issues that arise
- Providing updates and resolving customer queries
- Handling last-minute requests and changes
- Updating booking and delivery information on our systems
- General office administration and customer service duties
We are looking for someone who is:
- Friendly, professional and confident when speaking to customers
- Highly organised with excellent attention to detail
- Reliable and punctual
- Able to multitask and prioritise in a busy environment
- A confident telephone and email communicator
- Comfortable using computers and office systems
- have a good knowledge of London, including its roads, areas and postcodes
- Previous customer service, courier, transport or office experience would be an advantage
Experience within the courier or transport industry is desirable but not essential, as full training can be provided for the right candidate.
This is an excellent opportunity for someone looking for a stable, Monday-to-Friday office position within a busy and friendly team.
To apply: Please send your CV along with a brief introduction to [email protected]
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Transport links
- Work from home
Work Location: In person
