Please visit the St John's Hospice website to APPLY - only applications received via the Hospice website will be included for shortlisting.
This role matters: Do you have an interest and knowledge of pre-loved goods and enjoy working with people? Have you worked in retail previously and are you passionate about excellent customer service? Are you physically fit and able to lift, push or pull a range of donations? If so, then we’d really like to hear from you.
We are looking for a permanent Assistant Shop Manager to join our Hub teams in our Slyne Road Furniture Shop. You will provide cover in the absence of the Shop Manager, ensuring the smooth running of the shop and a high level of customer satisfaction. The role will also include occasionally providing support across our network of shops.
What makes Charity Shops unique?
Donated goods and the items bought from St John’s Shops brings much-needed income to directly fund the many Hospice services we provide. Our Shops also play an important role in supporting sustainable and environmentally friendly shopping, where shoppers choose pre-loved goods over fast fashion. Our shops are mainly staffed by kind volunteers whose time directly supports patient and family care in our local community.
What is a ‘Hub’?
We have 3 Hubs in our retail operation, and our Slyne Furniture Shop, Caton Road Shop and Kingsway Superstore receive, sort and distribute donated stock across our network of 10 shops. The hubs also manage refuse and recycling for the retail operation.
What would my role include?
You would support our Shop Manager (Hub) to maximise sales, reach shop targets and minimise costs, whilst delivering excellent customer service to our donors and customers. You will play a key role in inspiring customers to shop sustainably through excellent displays in a modern shopping environment.
Why work for St John’s Hospice Shops?
This is a role where every day you can use your retail skills, passion for customer service and standards to make a difference to the lives of local people in our care.
Plus we have a generous employment benefits package, including >
- 27 days annual leave plus usual bank holidays (7 weeks per year) pro rata
- 8% employer funded pension
- Continuing professional development
- Employee Assistance Programme, including cash back on dental, optical & therapy treatments
Informal discussions and enquiries are welcome, please contact our Retail Office on 01524 956552 or via email at [email protected] or why not pop down to our Slyne Road Furniture Shop, have a look around and meet our friendly team.
*Applicants must be physically fit and able to lift, push or pull donated items.
A full Job Description and Person Specification is available on our website. Application should be made via the ‘Jobs’ page of our website -
https://www.sjhospice.org.uk/jobs
Key role info:
- Pay: based on 37.5 hours / week
- Hours: 37.5 per week, 5 out of 7 days
- Working pattern: 9.15am - 4.45pm
- Closing Date: Sunday 6th September 2026
The Slyne Furniture Shop is open 7 days a week, why not pop down, have a look around and meet our friendly team.
Informal enquiries are welcome, please get in touch!
Please note: This role involves moving and handling donated stock and may require lifting, pushing and pulling items. The post is subject to an Enhanced DBS check. The cost of this check is currently £54.30 and this will be deducted from the successful applicants first salary payment.
Pay: £25,642.50 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Ability to commute/relocate:
- Lancaster LA1 2HL: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail Supervising: 1 year (required)
Work Location: In person
