Brand: Sussex Plumbing Supplies (SPS) part of IBMG
Location: Hailsham, Sussex
Hours: Full-time, Permanent Monday to Friday with Saturday cover on a rota basis
Reports to: Branch Manager
Sussex Plumbing Supplies is a proper independent merchant local roots, strong stock, and counter teams who actually know their trade. We're part of IBMG, which means national buying power behind a branch that still runs on relationships and reputation. Plumbers come back to us because we sort them out. Simple as that.
As an Internal Sales Assistant, you'll support trade and retail customers with plumbing and heating product enquiries, order processing, and sales support, both in person and over the phone. You'll build strong customer relationships, provide helpful product advice, and help keep the branch well stocked and organised. Working closely with the team, you'll play an important role in delivering excellent customer service and supporting the continued success of the branch.
Serve trade and retail customers face-to-face and over the phone
Handle enquiries and provide product advice
Process sales using our internal systems (full training provided)
Build strong relationships with customers
Support the team in achieving sales targets
Help maintain stock levels and keep the sales area organised
Assist with stock control and general branch activities when required
Previous customer service, retail, or sales experience preferred
Friendly and confident communication skills
A positive, proactive attitude
Strong teamwork skills
Comfortable dealing with telephone enquiries
Basic IT skills and willingness to learn new systems
Passion for delivering excellent customer service
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Customer Service
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Communication
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Sales Support
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Teamwork
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Organisation
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Basic IT Skills
Monday to Friday: 07:30 17:00
Monday to Friday: 07:30 17:00
Saturday: 08:00 12:00
- Competitive salary
- Pension scheme
- Paid holiday entitlement
- Staff discount on building materials
- Employee Assistance Programme (EAP)
- Full training provided
- Career development opportunities
- Friendly and supportive team environment
Sound like you? Hit Apply NOW!
Sussex Plumbing Supplies part of the Independent Builders Merchant Group (IBMG).
