Overview.
We are seeking a dedicated and customer-focused Service Advisor to join our team. In this role, you will be the primary point of contact for customers, ensuring their needs are met while providing exceptional service. Training will be given on the job however you will ideally already hold a basic level of mechanical awareness and must show a keen interest in the automotive industry.
Roles and Responsibilities.
- Taking MOT, service and repair bookings over the phone and via email.
- Managing diary to ensure we have the correct workload in each day.
- Quoting work by checking labor times and price of parts.
- Building up technician’s jobs and ordering parts to arrive before the job is due to be worked on.
- Welcoming customers dropping off keys.
- Checking in and out courtesy vehicles.
- Communicating with technicians and service manager to update customers on job progress. Seeking authorization during the day for any further repairs.
- Liaising with MOT tester to ensure correct order of work, pricing up repairs and communicating with customer once the test is complete.
- Helping the service manager keep on top of admin tasks and ensuring all jobs are closed and invoiced out.
- Ensuring workload is carried forward in the diary and all vehicles in for repairs have time allocated to them.
- Administrating payments and balancing the terminal at the end of each day.
About Us.
We are proud to be a local well-established company. Serving the community since 1982 Senior Garage Services is the largest independent workshops in Market Harborough. Large enough to cope yet small enough to care, the business is still run by the Senior family. As well as a 8-bay workshop, we run a successful cars sales site and a rental fleet of 250 vehicles. Our workshops are always incredibly busy with both retail and internal work.
About You.
- You must have a basic understanding of the automotive industry and vehicle maintenance allowing you to communicate confidently with customers.
- Experience with Autoworks computer system is advantageous as well as using technical databases like Autodata.
- Personable and able to build a quick rapport and trust with regular customers.
- The ability to stay organised in a fast paced environment.
- Must hold a full drivers licence.
- An aspiration to take on a managerial role in 2 to 3 years time as opportunities arise within our business.
Hours
Job Types: Full-time, Permanent
Pay: £28,000.00-£31,000.00 per year
Benefits:
- Company pension
- Employee discount
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
