Job Description:
Dr Rez Dental isn’t your typical dental practice. We’re a multi award-winning, people first dentist known for delivering a luxury, five star dental experience. From the moment a patient walks through our doors, we make them feel calm, cared for, and completely WOW’d. That starts with YOU.
We’re looking for an energetic, organised, and people-focused Customer Service Lead to support and oversee the daily operations of our customer service team - the heartbeat of our patient experience.
This is a task-based leadership role focused on the smooth day-to-day running of the department, team support, and maintaining exceptional service standards.Please note: This role does not involve HR responsibilities, as all HR matters are managed directly by our management team.
What you’ll be doing:
- Overseeing the daily tasks and workflow of the customer service team.
- Supporting the team in delivering exceptional patient experiences from start to finish.
- Managing bookings, calls, and patient journeys with confidence and care.
- Monitoring front desk operations to ensure smooth and professional service throughout the day.
- Supporting a calm, positive, and high performing team culture.
- Helping maintain organisation, accountability, and attention to detail across the department.
- Leading by example through professionalism, positivity, and excellent communication.
- Delivering those small, thoughtful touches that turn visits into meaningful experiences.
Who we are looking for:
- An authentic person with warmth, energy, leadership qualities, and charisma.
- Someone who thrives in a patient first environment.
- A confident communicator who can support, guide, and motivate a team.
- Highly organised and calm under pressure. Our team already takes pride in being detail-focused and spotting the little things others might miss and we’re keen to bring in more people who work the same way.
- A positive team player who lifts the energy and brings out the best in those around them.
- Someone who genuinely cares and goes the extra mile for every patient.
- Someone coachable, proactive, and eager to grow.
Experience:
Minimum 2+ years experience overseeing the daily tasks and operations of a customer service team .**Previous experience within healthcare, hospitality, luxury service, retail leadership, or reception management is highly desirable. Dental experience is a bonus, but not essential.**
What you get:
- Be part of a team that genuinely supports, develops, and celebrates each other.
- Treatment perks
- EAP - Private GP (Financial, mental health, counselling)
- Social fund - Team days out
- Training & up skilling pathway
- Celebrated Birthday each year
- Hero of the Month Award
- Water cooler facility available for staff to stay cool and hydrated
- Social calendar of events for staff to enjoy across the year (Summer & Christmas Parties and Events)
- Team Charity events
- WOW moments of the week
- Employee Awards (Yearly)A workplace where energy, positivity, and people come first
Job Types: Full-time, Permanent
Benefits:
- Company events
- Employee discount
- Health & wellbeing programme
If you’ve got the personality, leadership skills, and passion to create memorable patient experiences while supporting a high-performing customer service team, we’d love to hear from you.
Salary dependent on experience.
Pay: From £14.50 per hour
Experience:
- Leadership: 2 years (required)
Work Location: In person
