Be the Face of Pasha
Bright. Energetic. Confident. Charismatic.
Pasha Restaurant & Shisha Lounge is looking for an exceptional Front of House Team Member to become one of the first faces our customers see when they walk through our doors.
This isn't just about standing at a till.
We want someone with personality, energy and confidence who genuinely enjoys speaking to people and knows how to make customers feel welcome.
You'll greet guests, operate the till, take payments, explain our products and services, make recommendations and use your personality and product knowledge to upsell and enhance the customer's experience.
If you're naturally outgoing, enjoy meeting new people and have the confidence to start conversations with customers, we'd like to hear from you.
About Pasha
Pasha Restaurant & Shisha Lounge is one of Bradford's leading restaurant, shisha and entertainment destinations.
Our large venue combines quality food, an extensive shisha offering, drinks, live sports and entertainment to create a vibrant customer experience.
We can become extremely busy during evenings, weekends, major sporting events and special occasions, so our Front of House team plays a vital role in making sure every customer receives a warm, professional and memorable welcome.
The Role
As a Front of House Team Member, you will be a key point of contact between Pasha and our customers.
From the moment customers arrive, we want them to feel that they have come somewhere special.
You will welcome guests, help manage their arrival and seating, operate our till and POS systems, process payments and make sure customers understand the different food, drink, shisha and other services available to them.
A major part of this position is customer interaction and upselling.
We don't want someone who simply waits for a customer to tell them what they want.
We want someone who can confidently start a conversation, understand what the customer is looking for and recommend products that will improve their visit.
What You'll Be Doing
- Welcoming every customer into Pasha in a warm and professional manner
- Creating an excellent first impression of the venue
- Operating the till and EPOS system
- Taking orders and processing cash and card payments accurately
- Helping customers understand our menu, products and services
- Recommending food, drinks, desserts, shisha and other products
- Actively upselling products and services
- Explaining promotions, offers and special events to customers
- Helping customers make choices by providing confident recommendations
- Learning our menus and products so you can answer customer questions
- Managing customer arrivals during busy periods
- Assisting with table allocation and customer seating
- Taking telephone enquiries and bookings where required
- Communicating effectively with waiting staff, kitchen, bar and shisha teams
- Checking on customers and ensuring they are enjoying their experience
- Dealing with customer questions and minor complaints professionally
- Keeping the reception, till and front-of-house areas clean and presentable
- Supporting the wider team during busy periods
- Following company procedures and management instructions
- Maintaining excellent standards of personal presentation
We're Looking for Personality
Experience is important, but for this particular role personality matters just as much.
You will be representing Pasha directly to our customers, so we're looking for someone who is:
Bright and energetic – you bring positive energy into the venue.
Charismatic – you are naturally engaging and comfortable speaking with different people.
Confident – you're happy approaching customers and starting conversations.
Friendly and welcoming – you make people feel comfortable from the moment they arrive.
Sales-minded – you recognise opportunities to recommend and upsell without being pushy.
Well presented – you understand that you are representing a premium hospitality venue.
Quick-thinking – you can work efficiently when the venue becomes extremely busy.
A good communicator – you speak clearly and confidently with customers and colleagues.
A team player – you're willing to help wherever you're needed.
Most importantly, we want someone who enjoys dealing with people.
Upselling & Customer Recommendations
A key part of your role will be understanding what Pasha offers and confidently recommending it to customers.
For example, rather than simply taking an order, we want our Front of House team to understand the customer and be able to suggest additional products they may enjoy.
This could include:
- Recommending particular dishes
- Suggesting starters or sides
- Recommending premium drinks
- Suggesting desserts
- Explaining different shisha options
- Recommending upgrades or premium products
- Making customers aware of promotions and offers
- Informing customers about upcoming sporting events and entertainment
- Encouraging customers to return
Good upselling isn't about pressuring customers – it's about knowing our products well enough to make great recommendations.
Customer Experience
At Pasha, we want customers to remember how they were treated.
You'll be expected to recognise regular customers, build relationships and help create the friendly but professional atmosphere we want Pasha to be known for.
Whether someone is visiting us for the first time or comes every week, they should receive the same enthusiastic welcome and level of service.
We want you to be someone customers remember for the right reasons.
What We're Looking For
Previous experience in hospitality, restaurants, retail, sales, reception or customer service would be beneficial.
However, we are particularly interested in candidates who can demonstrate:
- Excellent customer service skills
- A confident and outgoing personality
- Strong communication skills
- Experience using a till or EPOS system
- Cash-handling experience
- Confidence recommending and upselling products
- The ability to learn menus and product information
- Good numeracy skills
- Excellent personal presentation
- Reliability and punctuality
- The ability to remain calm under pressure
- Flexibility regarding working hours
- The ability to work as part of a large team
Previous experience within a restaurant, shisha lounge or busy hospitality venue would be an advantage but not necessary.
Working Hours
This is a full-time position.
As Pasha operates within the restaurant, shisha and entertainment sector, applicants must be flexible regarding their working hours.
The position will include evenings, weekends, late nights, major sporting events and busy holiday periods.
Please consider this before applying.
Salary & Benefits
- Salary up to £20,000 per annum, depending on experience and working hours
- Full-time permanent position
- Free or discounted staff meals
- Staff training
- Opportunity to develop hospitality and sales skills
- Potential career progression into supervisory and management positions
- Work within a large, vibrant restaurant and shisha lounge environment
Who Would Be Perfect for This Role?
You might already work in a restaurant, hotel, reception, retail store, sales environment or another customer-facing role.
Or you might simply be someone who has the natural personality and confidence we're looking for.
If people regularly describe you as friendly, outgoing, energetic and charismatic, this could be the position for you.
We can teach you our menu, our till and our procedures.
What we're really looking for is the right attitude, personality and work ethic.
How to Apply
Please apply through Indeed with an up-to-date CV.
We would particularly like applicants to tell us about any previous experience involving customer service, hospitality, till operation, sales or upselling.
Pasha Restaurant & Shisha Lounge
20 Edderthorpe Street
Bradford
BD3 9RA
Job Type: Full-time, Permanent
Salary: Up to £26,500 per annum
Work Location: In person
Pay: Up to £26,500.00 per year
Benefits:
- Employee discount
- Store discount
Work Location: In person
