The closing date is 6th Sep 2026
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Job summary
Make a Difference Every Day
Are you an organised, proactive administrator looking for a rewarding role where your work truly matters?
We are recruiting for a 30hr - 37.5hr per week Administrator to join our friendly and supportive Central Community Mental Health Team (CMHT) based at College Keep. Our service provides specialist secondary mental health care for adults aged 18-65 living with severe and enduring mental health conditions.
As a key member of our established administration team, you will play a vital role in supporting clinicians, consultants, service users and carers, helping to ensure the smooth running of a busy and compassionate service.
At Central CMHT, we are committed to creating an inclusive, supportive workplace where staff wellbeing is a priority. You'll be joining a welcoming team environment that values collaboration, development and continuous learning.
This is an opportunity to build a rewarding career while making a genuine difference to the lives of people accessing mental health services.
If you thrive in a fast-paced environment, enjoy helping people, and can remain calm and organised when managing competing priorities, we'd love to hear from you.
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Main duties, tasks & skills required
What You'll Be Doing:
As the first point of contact for many of our service users, you'll provide a professional, welcoming and supportive service while delivering essential administrative support to the wider clinical team.
Key responsibilities include:
Acting as the first point of contact for service users, carers and professionals
Managing high volumes of telephone calls and enquiries
Monitoring and responding to incoming emails
Carrying out reception duties when required
Processing referrals accurately and efficiently
Booking and amending appointments
Preparing and typing clinical correspondence
Preparing agendas and taking meeting minutes
Maintaining accurate records on our electronic patient record system (RIO)
Providing administrative support to clinicians and the wider multidisciplinary team
We're looking for someone who is:
Enthusiastic, motivated and highly organised
Able to work effectively in a busy environment with changing priorities
A strong team player with a positive, can-do attitude
Professional, compassionate and able to communicate confidently with a wide range of people
Comfortable handling sensitive and confidential information
Detail-focused with excellent administration skills
Confident using Microsoft Office applications, including Word, Excel and Outlook - training will be provided for our electronic patient record system, RIO.
Able to maintain accurate records and demonstrate good literacy and numeracy skills
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About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
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Job description
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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Person specification
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Qualifications
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Essential
GCSE English and Maths Level 4/C or above, or a good standard of literacy and numeracy.
RSA II or equivalent experience in typing/word processing.
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Lynsey Lewis
[email protected]
02382310726
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Pay scheme
Agenda for Change
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Band
Band 3
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Salary
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£25760.00 to £27476.00 Yearly
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Contract
Permanent
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Working pattern
Part-Time, Full-Time
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Reference number
348-SSW-12383
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Job locations
College Keep
4-12 Terminus Terrace
Southampton
Hampshire
SO14 3DT
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Attachments
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Job Description
B3 Admin Secretary.docx – 145KB Opens in a new window
Converted File B3 Admin Secretary.docx.pdf – 206KB Opens in a new window
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Additional document 1
EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window
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