Kinaxia is looking to recruit an experienced and motivated Transport Planner to join our busy transport operation in Norwich. This is an excellent opportunity for someone who thrives in a fast-paced logistics environment and is passionate about delivering outstanding customer service while planning efficient and cost-effective transport solutions.
As a Transport Planner, you will play a key role in ensuring the smooth day-to-day operation of our fleet by planning and coordinating collections and deliveries, maximising vehicle utilisation, and maintaining high service standards for our customers.
What We Offer
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Permanent, full-time position
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Monday to Friday working pattern (9:00am 6:00pm), with a degree of flexibility against business needs
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Life Assurance
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Company Pension Scheme
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Full Uniform and PPE provided
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Free onsite parking
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Employee Assistance Programme
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Loyalty Awards recognising 5, 10, 15, 20, 30 and 40 years of service
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Employee discounts across a wide range of leading brands, including shopping, travel, motoring and days out
Key Responsibilities
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Plan and execute daily collection and delivery schedules using the most efficient and cost-effective methods.
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Maximise fleet utilisation by allocating drivers, vehicles and trailers effectively while meeting customer requirements.
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Use Transport Management Systems (TMS), customer portals and internal IT systems to manage transport operations efficiently.
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Liaise closely with the Workshop to ensure vehicle and trailer availability, incorporating maintenance schedules into operational plans.
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Communicate daily transport plans clearly to drivers and the wider transport team to ensure efficient execution.
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Manage staffing levels, including agency drivers where required, to ensure customer commitments are consistently met.
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Build strong relationships with customers, communicating proactively regarding schedules, delays and operational updates.
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Plan and coordinate next-day operations, process customer bookings and provide transport quotations where required.
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Support colleagues through cross-training and provide operational cover when necessary.
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Identify opportunities to improve operational efficiency and contribute to continuous improvement initiatives.
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Maintain high standards of housekeeping and comply with all Health & Safety policies and procedures.
About You
We're looking for someone who has:
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Previous experience in a Transport Planner or similar logistics planning role.
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Good knowledge of UK road transport legislation, including:
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Driver Hours and Working Time Regulations
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EU/UK Tachograph Rules
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Highway Code
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Road Transport Regulations
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Experience using Transport Management Systems (TMS).
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Excellent geographical knowledge of the UK road network.
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Strong organisational and problem-solving skills.
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The ability to prioritise workloads and work effectively under pressure.
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Excellent communication skills with both customers and colleagues.
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A proactive attitude with a focus on delivering exceptional customer service.
