Albion Gases LTD are a the UK's fastest growing cellar gas supplier, delivering compressed gas cylinders to the licensed trade across Scotland and th North of England. We're looking for an organised, proactive Office Manager to run the day-to-day administration of the business and keep our office, invoicing and customers flowing accurately and in a timely manner in addition to dealing with customer queries, invoicing queries and new customer enquiries. This is a fantastic opportunity for someone who thrives on structure and problem-solving.
Hours of business are Monday - Friday, 9AM - 5.30PM.
Due to a member of our staff going on maternity leave, we are looking for somebody to join the business for an initial 9 month contract, starting early to mid October. As the business is growing so rapidly and due to the purchase of new premises, there is potential for this to become a full-time role.
This job is based at our Dumbarton yard however working from home is offered as the phone lines are digital and current staff members work from home. The office is available for printing, scanners etc if required. Full IT equipment will be provided, Laptop etc.
As Office Manager, you'll be the central point of contact for the office, supporting the director and team with everything from customer service to inputting invoices into Xero, information in to Salesforce etc. You'll help shape how the office runs, so there's real scope to bring your own ideas and improve our systems.
Key Responsibilities:
- Manage day-to-day office operations, procedures and administration
- Handle incoming customer calls and enquiries, including logging gas leaks and passing relevenat information onto the account manager for assistance and general customer service.
- Coordinate with technicians, sales reps and clients to keep gas flowing.
- Support basic financial administration and invoicing
- Maintain company systems and records (e.g. Salesforce, Xero, GoCardless).
- Support recruitment and onboarding.
- Handle and resolve customer complaints professionally and promptly
- Support the directors with general administrative and organisational tasks
About You:
- Good general education to secondary level
- Proven experience in an office management, administration or coordination role
- Excellent organisational and time management skills
- Confident using MS Office applications (Excel, Word, PowerPoint)
- Strong written and verbal communication skills, with a polite telephone manner
- Ability to work under pressure and use your own initiative
- Comfortable working as part of a small, close-knit team
- Trustworthy, reliable, with good time-keeping and attendance
- Willing to work flexibly and support the wider team when needed
- Full UK driving licence
- Experience with Xero Accounting Software
What We Offer:
- Competitive salary
- 28 days holiday per year.
- Company pensions scheme with Nest.
- Full training and support to build your knowledge of the cellar gas industry
- A friendly, supportive team environment with genuine scope to grow in the role
Pay: £36,000
Benefits:
- Additional leave
- Free parking
- On-site parking
Work Location: In person & working from home
Pay: £36,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Transport links
- Work from home
Work Location: Hybrid remote in Dumbarton G82 4BW
