Overview
We are seeking to recruit an experienced Hotel Receptionist to head our front of house team. Couples welcome, as we are currently recruiting for other posts including Housekeeping and KP/CdP.
At the Wasdale Head Inn our front desk receptionists are the first members of staff our guests meet so they contribute to those guests’ enjoyment of their hotel stay experience. Our Receptionists need to have a welcoming and friendly manner and enjoy working as part of a team. Our hotel comprises 20 rooms and self-catering apartments plus a very busy bar, mainly catering for walkers.
Receptionist duties and responsibilities
· Welcome and check in hotel guests as they arrive, giving them their room key and providing information about the hotel facilities, keeping accurate records of bookings
· Welcome and take payment from campers for campsite stays
· Deal with additional requests from guests and manage incoming phone calls and emails, post and deliveries
· Answer phone calls from prospective customers and taking phone bookings
· Prepare room bills and manage check outs and payments
· Liaise with housekeeping team when necessary
· Deal with deliveries and processing invoices
· Set up and serve breakfast to guests in dining room
· Liaise with kitchen staff when necessary
· Take restaurant bookings, and serve in restaurant if on evening shift
· Help as part of the events team at weddings or other special events the hotel is hosting
Skills:
· Ability to multi-task in a fast-paced environment
· Excellent administration and organisational skills
· Excellent customer service skills
· Accuracy and attention to detail
· Problem-solving abilities
· Strong communication and interpersonal skills both verbal and written
· Flexibility and the ability to respond appropriately to changing situations or to handle difficult situations
· Discretion and sensitivity
· The ability to maintain professional standards under pressure
· Strong IT skills and knowledge of booking systems and software – training can be given on Guestline Rezlynx
· Deal with Booking.com and Airbnb bookings
· Social media skills desirable
Job Types: Full-time, Permanent
Pay: From £13.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Experience:
- Reception: 3 years (required)
- Hospitality: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
