Job Overview
Flapjackery is an award-winning South West business specialising in handmade gluten-free flapjacks, chocolates and gifts. Founded in Devon, we now have shops across the South West and are continuing to grow.
We are looking for an enthusiastic and commercially minded Shop Manager to lead our St Ives shop.
This is a hands-on role suited to somebody who enjoys retail, food, customer service and leading a team from the front.
Responsibilities
- Lead and supervise the shop team, ensuring excellent customer service and operational efficiency
- Drive sales through excellent customer service, merchandising and upselling
- Monitor shop KPIs including sales, conversion and average transaction value
- Manage stock levels, deliveries, wastage and stock rotation
- Ensure the shop is commercially focused and well presented at all times
- Deliver outstanding customer service and brand experience
- Handle customer feedback and complaints professionally
- Maintain excellent visual merchandising and presentation standards
- Recruit, train and motivate the shop team
- Produce rotas and manage staffing levels effectively
- Lead by example within the shop environment
- Support performance management where required
Pay: £27,000.00-£28,500.00 per year
Work Location: In person
