Job Title: Commercial Training Coordinator - Part Time
Responsible to: Head of Commercial Training
Location: Cardiff
Salary -£26,000 - £30,000 Pro Rata
The Skills Centre is a leading and innovative construction skills training provider with a national UK presence, committed to delivering exceptional training and upskilling to our clients. The Skills Centre is focused on creating social value through delivering local opportunities to local people. As we continue to expand and grow, we recognise the significance of our people and talent in driving our success.
Job Description:
Role Overview: As a Training Coordinator at The Skills Centre, you will be responsible for the planning, coordination, and execution of our Commercial Training provision in line with the requirements of our Clients , awarding bodies and industry standards. You will manage customer relationships to ensure that we exceed the required Service Level Agreements and Key Performance Indicators.
Key Responsibilities:
· Collaborate with the Head of Commercial Training and develop ownership of the Operating Procedures relating to commercial training.
· Ensure that any enquiries received by both existing and new customers/clients are dealt with in a timely manner.
· Book, coordinate and manage all elements of the training to ensure that any training/learning is successfully delivered.
· Track all operations from booking to completion.
· Manage the trainers’ schedules, booking venues, resources and ensure smooth delivery.
· Develop relationships and work well with other (out-sourced) providers to deliver training for clients (Brokerage relationships).
· Answering of incoming enquiries in a professional manner ensuring the caller feels valued.
· Provide all parties with knowledgeable solutions to training/learning challenges.
· Ensure all administrative tasks are conducted in compliance with GDPR and The Skills Centre’s Standard Operating Procedures.
· Focus on Contract Key Performance Indicators (KPIs) to ensure training programmes meet contractual requirements.
· Maintain a client-focused approach, with immediate responsiveness to client enquiries and requests in line with Service Level agreements.
· Prepare and deliver a standardised monthly report to all key clients to provide updates on training activities and outcomes.
· Demonstrate an excellent working knowledge of all aspects of the Microsoft Software suite including excel, word and PowerPoint
· Proactively gather and relay operational issues and feedback to clients.
· Assist in the raising of invoices and payment requests related to training services.
· Identify opportunities to provide additional training to both existing and new clients.
Experience
· Experience of working in a training coordinator role or similar administrative function.
· Any experience with construction, health and safety, compliance, or vocational training would be a significant advantage.
· Strong organisational skills and attention to detail
· Excellent communication and interpersonal skills
· Work well in a fast-paced environment where priorities change
· Ability to work independently
· Ability to adapt to a fast-paced, evolving work environment
Qualifications (Desirable):
· Appropriate training or business administration qualification
The Skills Centre is committed to Safeguarding and promoting the welfare of children and safeguarding checks will take place. The role is exempt from the Rehabilitation of offenders Act 1974 and the amendments to the exemption order 1975,2013,2020 and an enhanced DBS check will be undertaken for the role.
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
