Join a prestigious Stevenage-based organisation as their welcoming face, delivering exceptional customer service in a professional environment.
Salary: £13.50 per hour
Highly respected and prestigious Stevenage-based organisation is looking for a friendly and professional Customer Service & Reception Administrator to join their team on a 12-month fixed-term contract. Working 22.5 hours per week on a rotating shift pattern of 8:00am–12:30pm and 12:30pm–5:00pm, you'll be the welcoming face of the organisation while providing exceptional customer service and administrative support.
Key Responsibilities:
- Welcome visitors and provide a professional first impression while managing all front-of-house activities
- Respond to customer enquiries via telephone, email, and other communication channels
- Maintain accurate customer records, process sensitive information, and complete data validation
- Provide general administrative support, including document processing and database updates
- Work collaboratively with colleagues to deliver an exceptional customer experience
- Ensure security procedures, service standards, and reception processes are maintained at all times
- Support continuous improvement and undertake additional administrative duties as required
Skills & Experience Required:
- Previous experience in a customer service, reception, or front-of-house role is essential
- Strong administration, data entry, and Microsoft Office skills with excellent attention to detail
- Excellent written and verbal communication skills with a friendly, professional approach
- Experience handling confidential or sensitive information accurately and discreetly
- Well organised, proactive, and able to prioritise a busy workload while working effectively as part of a team
Benefits:
- £13.50 per hour
- 22.5 hours per week (Week One: Monday to Friday, 8:00am–12:30pm, Week Two: Monday to Friday, 12:30pm–5:00pm)
- 12 month fixed-term contract
- Excellent employee benefits package
Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.
Reference: JOB-10727
INDVOL
Work Location: In person
