Introduction
Are you a dental nurse, treatment coordinator, or dental practice manager ready to take your career to the next level with the UK’s largest dental imaging centres? If so, we’d love to hear from you!
Due to rapid growth and expansion, CT Dent Cavendish Imaging is seeking a highly motivated Client Manager to join our dynamic team. In this role, you will be responsible for leading our company's growth in London and surrounding areas, selling our dental imaging services, educational courses implant planning services, and building strong client relationships with dental practices, dental nurses, TCOs and practice managers.
If you're ready to take your steps to the next level and contribute to the success of a thriving healthcare organisation embarking upon an exciting period of growth, then we want to hear from you!
About Diagnostic Healthcare
At Diagnostic Healthcare, we have been providing exceptional medical diagnostic imaging services. . Our services include MRI, Ultrasound, DEXA, CT, X-ray, and CBCT dental imaging for both NHS and private patients. As part of our group, we operate independent dental scanning centres through Cavendish Imaging and CT Dent which produce high-resolution 3D images, allowing for an incredibly thorough and accurate diagnosis.
Job Description
As the Client Manager your primary responsibilities will include, but are not limited to:
- Scheduling appointments with clinicians via telephone/email/clinic visits.
- Visiting dental practices and other healthcare settings to introduce and sell our services across your assigned territory. This will include long distance travel at times.
- Identifying and pursuing new business opportunities in line with our growth strategy.
- Establishing and maintaining relationships with existing and prospective clients.
- Organizing and attending dental training and exhibitions as required.
- This position requires the flexibility to travel and stay overnight at various regional locations, subject to business requirements and business needs.
Skills and Knowledge
Essential:
- Dental industry knowledge
- Strong track record of success in field sales
- Strong organizational skills.
- Strong communication and networking skills.
- Computer and tech-savvy.
- Demonstrated ability to communicate, present, and influence effectively.
- Proven ability to drive the sales process from plan to close.
- Ability to multitask and manage a fast paced environment effectively.
Desirable:
- Dental background preferably nursing or a practice TCO or manager
- Knowledge of 3D Medical Applications, Dentistry, or Medical Applications.
- Strong business sense and CBCT knowledge.
- Knowledge of the dental, ENT, head & neck, and/or orthopaedic market.
Personal Attributes
- Self-motivated
- Driven and determined to exceed targets.
- Confident, articulate, and well-presented.
- Exceptional team player
- Creative thinker
- Results-orientated
- Proactive and adaptable
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
- The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include: attend risk management training and contribute to risk assessment audits.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Safeguarding Children and Vulnerable Adults
Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well being of children and vulnerable adults. Familiarisation with, and adherence to, the Diagnostic Healthcare’s Safeguarding Policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. All employees must ensure that they understand and act in accordance with this clause.
If you do not understand exactly how this clause relates to you personally then you must ensure that you seek clarification from your immediate manager as a matter of urgency.
Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regard to Safeguarding Children and Vulnerable Adults and PREVENT.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the centre as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the company, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accordingly.
Responsibility for Policy and Service Development Implementation
The post-holder will:
- Adhere to company policies and procedures.
- Propose changes to working practices or procedures within own work area.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
If you have any questions regarding our commitment to equal opportunities or require accommodations, please do not hesitate to contact our People Team at:
Email: [email protected]
Phone: 0161 929 5679 – Option 4 then option 2
Job Type: Full-time
Pay: From £35,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
Application question(s):
- Do you own or have access to a car?
Education:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
