đź“Ť UK – Office Based / Hybrid (where applicable)
đź“„ Full-time | Permanent
🏢 Credit Control Team
We’re looking for a proactive and customer‑focused Credit Controller to join our Credit Control team. Working as part of a larger team, you’ll be responsible for managing collections and customer relationships across a high‑volume ledger, supporting up to 5,000 live accounts with a monthly exposure of up to £15m.
Reporting to the Credit Control Manager / Head of Credit Management, your focus will be on maximising cash flow, reducing overdue debt, and resolving customer queries efficiently while maintaining positive client relationships.
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Proactively contact customers via phone, email and other channels to maximise cash collection
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Minimise overdue and bad debt while maintaining excellent customer service
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Investigate and resolve customer payment queries quickly and effectively
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Identify root causes of issues and propose appropriate solutions
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Escalate unresolved queries through the correct internal channels to ensure timely resolution
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Accurately record all customer communications and transactions within company systems
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Ensure compliance with company policies and relevant legal and regulatory requirements
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Support the finance team and cashiers to ensure receipts and payments are processed accurately
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Strong customer service skills with a professional and calm approach
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Ability to listen, negotiate and communicate clearly with customers
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Good verbal communication skills and attention to detail
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Analytical mindset with the ability to identify issues and solutions
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Comfortable working in a fast‑paced, high‑volume environment
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Experience working with SAP (desirable)
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A collaborative team player with a positive attitude
