Overview and what we offer
- Location – Manchester - Hybrid
- Generous holiday entitlement
- Day off for your birthday
- Hotel and airline discounts
- Employee Assistance Programme
- Destination Sports Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
What we do
At inspiresport, we are experts in soccer, sport, and travel logistics, delivering life-changing international experiences for players, coaches, and parents. Our programmes combine elite training sessions, competitive fixtures, tournaments, coaching education, and cultural experiences, creating unforgettable opportunities both on and off the pitch.
Working with more than 50 of the world's leading football clubs, including Manchester United, Real Madrid, Juventus, Arsenal and Manchester City, we provide access to world-class sporting environments and experiences that inspire personal growth and development.
The safety and wellbeing of every traveller is at the heart of what we do. The high standards we maintain ensure that players, coaches, and parents can travel with confidence, knowing they will be supported and cared for throughout their journey.
Our mission is simple: to create positive, life-changing experiences that develop confidence, broaden horizons, and ignite a lifelong passion for sport.
Role Purpose
To operate the delivery of tours, ensuring exceptional customer service and seamless coordination across all stages of the tour experience.
Key Responsibilities
- Take a hands-on approach to running customer service elements of tours, when a business need arises.
- Ensure high levels of customer satisfaction through proactive communication with clients
- Promote the addition of ancillary sales to bookings, and manage communication to supplier team
- Assist in implementing operational processes that ensure safety, efficiency, and quality.
- Liaise with clients to understand their needs and tailor tour packages accordingly.
- Monitor feedback and service metrics to drive continuous improvement.
- Ensure compliance with safeguarding, travel regulations, and health & safety standards.
- Handle escalations and resolve issues quickly and professionally.
- Report on tour performance, customer feedback, and operational KPIs to operation managers.
- Collaborate with the operations department as a whole and across the departments/businesses.
- Resolve service issues and ensure timely delivery of all tour components.
- Work on ad-hoc projects and improvements to the operational processes
Skills & Experience
- Experience in operations or travel management, ideally within youth or sports sectors.
- Demonstrate strong organizational skills and attention to detail.
- Excellent communication and customer service abilities.
- Ability to work under pressure and drive robust decisions whilst problem solving.
- Knowledge of travel logistics, risk management, and safeguarding.
- Ability to manage multiple projects and stakeholders simultaneously.
- Proficiency in CRM and tour management software.
