Location: Norwich City Centre
Job Type: Full-time, Permanent
Hours: 40 hours per week (including weekends)
Salary: £27,000–£30,000 per year, depending on experience.
Join Our Team
Mobile Solutions is one of Norfolk's leading independent technology repair specialists. We have built an excellent reputation for providing high-quality repairs and outstanding customer service. We are looking for a friendly, motivated and reliable individual to join our growing team.
This is a varied role, perfect for someone who enjoys technology, solving problems and working with customers. Every day is different, offering the opportunity to work across repairs, sales, online listings and marketing.
The Role
As a Mobile Phone Repair Technician & Customer Service Advisor, you will play a key role in the day-to-day running of our busy repair centre. You will diagnose and repair customer devices, assist customers in-store and over the phone, create online listings, help with social media content and ensure the shop maintains its excellent reputation.
Key Responsibilities
- Diagnose and repair mobile phones, tablets, laptops and games consoles.
- Replace screens, batteries, charging ports, cameras and other components.
- Diagnose hardware and software faults.
- Book customer devices into our repair management system.
- Keep customers updated throughout the repair process.
- Answer telephone, email and in-store enquiries.
- Sell mobile phones, accessories, refurbished devices and repair services.
- Create and manage eBay listings, including writing descriptions and uploading photographs.
- Assist with social media content for Facebook, Instagram and other platforms.
- Use computer systems confidently, including repair software, Microsoft Office and online marketplaces.
- Process cash and card payments.
- Maintain accurate repair records.
- Keep the workshop and retail area clean, organised and safe.
- Work as part of a friendly team to deliver outstanding customer service.
- Follow all Health & Safety procedures at all times.
Essential Requirements
- At least one year's mobile phone repair experience is preferred, although applicants with basic repair experience and a willingness to learn are encouraged to apply.
- Good general computer skills and confidence using Windows and online systems.
- Excellent customer service and communication skills.
- Previous retail or customer-facing experience.
- Ability to diagnose common hardware and software faults.
- Reliable, trustworthy and punctual.
- Well organised with excellent attention to detail.
- Ability to work independently and as part of a team.
- A positive attitude and willingness to learn new skills.
Desirable Skills
- Experience repairing iPhone, Samsung, Google Pixel and other Android devices.
- Experience repairing laptops, tablets and games consoles.
- Experience with soldering or board-level repairs (an advantage but not essential).
- Experience using eBay Seller Hub or other online selling platforms.
- Experience creating social media posts for businesses.
- Experience using repair management or EPOS software.
- Full UK driving licence (preferred).
What We Offer
- Salary of £27,000–£30,000 per year, depending on experience.
- Full-time permanent position.
- Ongoing training and opportunities to develop your technical skills.
- Staff discount on repairs and accessories.
- Friendly, supportive working environment.
- Opportunity to become a key member of a well-established independent business with an excellent local reputation.
- A varied role where you'll continue learning and developing new skills.
Working Hours
- 40 hours per week.
- Monday to Friday.
- Some Saturday working on a rota.
- 8-hour shifts.
Application Questions
- Do you live within commuting distance of Norwich City Centre?
- Do you have experience repairing mobile phones?
- Do you have experience repairing laptops or games consoles?
- Are you confident using computers and online systems?
- Have you ever created eBay listings or managed online sales?
- Have you created social media posts for a business?
- Do you have the right to work in the UK?
- Do you hold a full UK driving licence? (Preferred)
If you're passionate about technology, enjoy helping customers and want to work in a role where no two days are the same, we'd love to hear from you. Join Mobile Solutions and become part of a friendly, experienced team where your skills will be valued and developed.
Pay: £27,000.00-£30,000.00 per year
Work Location: In person
