The General Manager is responsible for overseeing all aspects of a hotel's operations to ensure excellent guest experiences, profitability, and efficient management.
Job Title
General Manager – Hotel
Job Summary
The General Manager is responsible for the overall management and performance of the hotel. This includes supervising staff, managing budgets, maintaining high customer service standards, ensuring compliance with regulations, and achieving business objectives.
Key Responsibilities
- Oversee daily hotel operations, including front office, housekeeping, food and beverage, maintenance, and security.
- Ensure exceptional guest service and promptly resolve customer complaints.
- Develop and implement business strategies to increase revenue and occupancy.
- Prepare and manage annual budgets, financial reports, and cost-control measures.
- Recruit, train, supervise, and evaluate department managers and staff.
- Monitor hotel performance and establish operational goals.
- Ensure compliance with health, safety, licensing, and legal regulations.
- Coordinate sales and marketing activities to attract new business.
- Maintain high standards of cleanliness, service quality, and facility maintenance.
- Build strong relationships with guests, suppliers, travel agencies, and local businesses.
- Analyze market trends and competitor performance to improve competitiveness.
- Report financial and operational performance to hotel owners or corporate management.
Required Qualifications
- Several years of progressive experience in hotel management, including leadership roles.
- Strong knowledge of hotel operations, finance, and customer service.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in hotel property management systems (PMS) and Microsoft Office.
- Ability to work flexible hours, including weekends and holidays, when required.
Key Skills
- Leadership and team management
- Financial management and budgeting
- Customer service excellence
- Strategic planning
- Decision-making and problem-solving
- Sales and marketing knowledge
- Conflict resolution
- Time management
- Communication and interpersonal skills
- Organizational and analytical skills
Performance Indicators (KPIs)
- Guest satisfaction scores
- Occupancy rate
- Revenue and profitability
- Employee retention and engagement
- Cost control and budget adherence
- Online review ratings
- Compliance with safety and quality standards
Job Types: Permanent, Full-time
Pay: £32,000.00-£34,995.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
