This role includes the following duties:
- Manage a CRM Database ensuring that all information is accurate and up to date
- Manage a shared inbox, answering enquiries and forwarding messages to the appropriate team member
- Respond to all inbound enquiries, requests and donations received (via phone, email, in writing or in person) in a prompt, efficient and helpful manner
- Monitor messages received on Social Media (within work time)
- Ensure all donations are recorded and thanked in a timely manner
- Assist with funding applications
- Monitoring of existing funding
- Assist with the day to day support of the office volunteers, providing guidance, support and supervision for their weekly tasks
- Support the Chief Exec and Services Manager by assisting with communications with external agencies including face to face and telephone/email
- Represent the Charity at Community Events.
- Co-ordinate & Host monthly Parent / Carer engagement opportunities & Day Trips.
- Monitor messages received on Social Media (within work time).
- Ensure compliance at all times with legislation
- Provide ad-hoc cover to the reception during busy periods and periods of absence and holidays
- Support with project-based administration for charity schemes, key fundraising events and appeals
- Any other tasks or duties which are commensurate with the duties and responsibilities of this post.
Person Specification
Essential
Desirable
Education and Training
· Educated to degree level / and or equivalent experience in a community engagement role.
Working knowledge and understanding of autism spectrum conditions
· Safeguarding training
· Data protection training
· European Computer Drivers Licence or other quals using Microsoft Outlook
Experience
· Excellent analytical and numeracy skills
· Experience of providing administrative support to a busy team
· Experience of using Microsoft Word, Excel, Outlook, Teams
· Cash handling and banking experience
· Experience of using a CRM database
· Experience of working to multiple, competing deadlines and ability to prioritise
· Experience of working in a result driven, fast paced environment
· Experience of using Microsoft Sharepoint
· Experience of working with volunteers
· Knowledge of GDPR regulations and the Fundraising Codes of Practice
Skills and Knowledge
· Strong interpersonal skills with an ability to communicate effectively with a diverse range of people
· Adept at anticipating the needs of our supporters with natural empathy and compassion
· Strong organisational skills able to prioritise, analyse and make clear judgements
· Ability to adapt to frequent interruptions from both the internal team (staff and volunteers) and external (phone calls, visitors etc.)
· Ability to use own initiative and identify efficient and effective solutions to problems
· Strong IT and administrative skills and proficient in using CRMs and Outlook
Personality
· Positive professional attitude
· Trustworthy, honest and reliable
· Enthusiastic, polite and approachable
· Self-starter, able to use own initiative
· Willing to learn new skills and take on direction and constructive criticism
· Confident in own ability and able to speak up if unsure or to make suggestions and recommendations
Other
· Presentable and professional appearance
· Methodical approach to work
· Supportive of a culture of continuous improvement
' Have a full clean driving licence and access to a vehicle.
' Availability to work evenings and weekends as required.
Interview date - week beginning 3rd August 2026
**The online advert may close early if lots of applications are received**
Job Types: Part-time, Contract
Contract length: 6 months
Pay: £14.50 per hour
Benefits:
Work Location: In person
