New Luxury Estate Opening | Championship Golf | Luxury Hotel | Restaurant | Events
We are creating one of the UK's most exciting new luxury hospitality destinations and are seeking an exceptional Head of Commercial Operations to help bring that vision to life.
Our new estate will combine a championship golf course, luxury hotel, a destination restaurant, private events and exceptional guest experiences to establish a landmark destination within the UK's luxury hotel and restaurant scene.
This is a rare opportunity to join at the very beginning of the journey, helping to shape the culture, standards and commercial success of a business with the ambition to become recognised alongside the country's finest luxury hospitality destinations.
We are looking for an experienced leader who understands what defines true luxury, has operated within demanding five-star environments and possesses the commercial and operational expertise to help position the estate as a benchmark for excellence.
The Role
Jointly reporting to the Head of Finance and the Commercial Director, you will be responsible for the day-to-day commercial and operational performance of the estate's hospitality and leisure businesses.
Working closely with the senior leadership team, you will help establish the systems, service culture and operational excellence expected of a luxury destination from day one. You will be a visible leader, ensuring every aspect of the guest experience reflects the highest standards of quality, professionalism and attention to detail while supporting the commercial objectives of the business.
You will oversee:
- Luxury Hotel Operations
- Food & Beverage
- Championship Golf Course Operations
- Events and Functions
- Membership and Guest Experience
- Commercial Performance and Revenue Growth
- Operational Excellence
- Service Standards and Quality Assurance
- Departmental Leadership and Talent Development
Key Responsibilities
- Lead and inspire departmental managers to deliver exceptional operational performance.
- Work closely with the Head of Finance and the Commercial Director to deliver the estate's commercial strategy and financial objectives.
- Develop and implement initiatives that maximise revenue, profitability and long-term growth.
- Drive occupancy, average spend, membership growth and ancillary revenues across the estate.
- Establish and maintain exceptional guest service standards across all departments.
- Analyse commercial performance, identify opportunities and make data-driven decisions to improve results.
- Build a culture of accountability, excellence and continuous improvement.
- Ensure every department operates efficiently while maintaining outstanding service quality.
- Work collaboratively with finance, sales and marketing to achieve ambitious commercial objectives.
- Contribute to budgets, forecasts and operational business planning.
- Recruit, mentor and develop high-performing management teams.
- Play a key role in the successful launch and ongoing development of the estate.
About You
This role requires an exceptional hospitality professional with significant experience operating at the highest level.
You will demonstrate:
- Extensive senior leadership experience within luxury hospitality.
- Previous experience in a five-star hotel, luxury resort, private estate, exclusive members' club or internationally recognised hospitality brand.
- Experience contributing to the successful opening or launch of a luxury hospitality operation would be highly advantageous.
- Significant responsibility for commercial performance, departmental budgets and operational planning.
- Experience overseeing multiple revenue streams including hotel, restaurants, events and leisure operations.
- Exceptional leadership skills with the ability to inspire high-performing teams.
- Strong financial acumen and commercial awareness.
- Outstanding attention to detail and uncompromising standards.
- A hands-on leadership style with a visible presence throughout the business.
- Excellent communication and stakeholder management skills.
- A passion for creating memorable guest experiences.
Experience within luxury golf resorts or premium leisure destinations would be highly advantageous.
We Are Looking For
The successful candidate will possess:
- A proven history of delivering strong commercial performance.
- Experience managing complex, multi-department luxury operations.
- A reputation for operational excellence.
- The confidence to establish standards and drive continuous improvement.
- The ability to lead through influence, integrity and example.
- High emotional intelligence and exceptional people leadership skills.
- A relentless commitment to quality, service and guest satisfaction.
What We Offer
- The opportunity to help launch an exceptional new luxury hospitality destination.
- A senior leadership role with genuine influence over the operational success of the estate.
- The chance to shape culture, standards and guest experience from the very beginning.
- Competitive salary.
- Performance-related bonus.
- Comprehensive benefits package.
- Excellent long-term career development opportunities within an ambitious luxury business.
If you have built your career within luxury hospitality, have experience delivering exceptional commercial and operational performance and are excited by the opportunity to help create a landmark destination from the ground up, we would be delighted to hear from you.
Pay: £180,000.00-£220,000.00 per year
Benefits:
Application question(s):
- Are you available to start within the next 4-6 weeks?
Experience:
- Head of Commercial Operations: 5 years (preferred)
- Hospitality Operations: 3 years (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
