Overview
We are seeking a dedicated and organised Patient Co-ordinator (receptionist) to join our team. The successful candidate will work across Blossom Cosmetic Clinic and Blossom Family Dental Care. They will be responsible for managing patient appointments, providing excellent customer service and ensuring smooth administrative operations within the practice.
Our practices are based in the heart of York, is independently owned and provides cosmetic dental care and family dental care. They are 2 minutes walk from each other.
We would be happy to consider a dental nurse looking for either a mixed role or full move into patient co-ordination (reception)
Working hours: 35 hours per week over 4 days. 7.45am to 5.30pm.
Starting salary: Minimum Wage (negotiable for candidate with previous dental experience), increases after successful probation period.
Duties
- Scheduling and confirming patient appointments efficiently and accurately
- Greeting patients warmly and assisting with check-in procedures
- Managing patient records and updating information electronically
- Answering phone calls, responding to patient enquiries and taking payments
- Coordinating communication between patients and clinicians
- Assisting with administrative tasks such as data entry and handling correspondence
- Ensuring the waiting area remains tidy and welcoming at all times
- Supporting the team with other administrative duties as required to maintain clinic operations
Experience
- Dental background is preferred but medical, administrative or hospitality background will also be considered; training will be provided
- Strong organisational skills with the ability to prioritise tasks effectively
- Excellent communication skills, both written and verbal
- Experience with Dentally Software (preferred but no required; training will be provided)
- Proficiency in using office software programmes such as Microsoft Teams or similar applications
- Ability to work well under pressure whilst maintaining a professional attitude
- A caring approach with a focus on delivering exceptional patient service
What we offer
- A happy, friendly and dedicated working environment
- A supportive and experienced Practice Manager, Senior Patient Co-ordinator (Receptionist) and Lead Administrator
- A friendly and well organised team of dentists, therapists, hygienists, dental nurses and patient co-ordinators (receptionists)
- On-going training (including fully funded courses and qualifications)
- Career development (including additional duties available for the right candidate looking to progress)
- DBS Check paid by employer
- Enrolment in our Employer Contributory Pension Scheme
- Additional Bonuses and Benefits throughout the year
- Team-building days and team day trips (arranged by the practice)
- Uniforms supplied
- Loyalty based increased holiday allowance
Job Types: Full-time, Part-time
Pay: From £12.71 per hour
Work Location: In person
