About Kentwell Hall
Kentwell Hall is a beautiful historic house in Long Melford. As well as regular house opening, Kentwell is renowned for its special large-scale events including costumed historical recreations and the award-winning Scaresville in the autumn.
Job purpose
You will be responsible for ensuring the effective operation of the Kentwell Tearoom/Grill & associated catering outlets, including supervising staff, stock management, sourcing & ordering quality produce, preparing high quality food and providing excellent customer care.
The role is varied and challenging, it is hands-on as well as supervisory, from homemade food for our visitors to evening meals for our volunteers for evening, weekend and week-long events.
Main Duties
Procedures
· Be responsible for the smooth running of the Tearoom
· Ensure that the Tea Room, Stableyard & Tea Garden are set up for service
· Manage setting up and closing down of the Tearoom/Grill each day, ensuring all set up and close down checks are performed and documented
· Ensure the daily and weekly cleaning schedules are completed to a high standard
· Ensure the Tearoom areas are secured at the end of the working day
Staff
· Organise and manage staff rotas, to ensure appropriate staffing levels, taking into account advance bookings, special events, group bookings, staff holidays and illness.
· Ensure all staff have current Food Hygiene certificates and training
· Ensure that training records are kept up to date and properly stored
· Supervise Tearoom personnel in their work.
· Ensure that training records are kept up to date and properly stored.
· Inform KW Management of any staffing problems, including staff not carrying out duties, being late, illness etc.
· Identifying pinch points during service and adjusting staff rotation in real time during extremely busy periods
H&S
· Ensure all relevant Health and Safety policies and legislation is adhered to
· Ensure that Food Safety standards are maintained and documented
· Ensure that the Kitchen and Tearoom areas are kept tidy and clean, including clearing of tables, floors and waste
· Attend training as appropriate, including Food Hygiene and Health & Safety training, First Aid and refresher training as appropriate.
Ordering/stock
· Ensure adequate stock levels of ingredients, produce, drinks, crockery, cutlery, disposables and cleaning products to maintain the daily menu and ensure good running of the Tearoom
· Order food, beverages and cleaning products at competitive prices in consultation with Kentwell Management where necessary
· Carry out regular stock takes and reconciliation
· Ensure stock awaiting sale is kept at optimum condition and wastage is minimised and recorded
· Supervise deliveries, including the checking of delivery notes and verification of delivered goods
Planning menus, prep & cooking
· Plan and cost suitable menus, including seasonal variations & themed days
· Ensure provision of good quality food on a daily basis
· Prepare and cook whatever is necessary to maintain the daily menu, or supervise staff to do so
Customer Service
· Be professional, polite and well-presented whilst providing and maintaining excellent
· customer care at all times
· Provide a friendly and efficient service to customers and ensure that all staff do likewise
· Ensure that food and drinks are of the highest standard
· Ensure that food served is attractively presented
Equipment/supplies
· Ensure the coffee machines and other equipment are in good working order, are maintained on a regular basis and that staff can operate them safely and well
· Notify KW Management of any damage/breakages
Financial
· Ensure all staff adhere to current KW financial policies
· Ensure staff are trained on EPOS system/operations
· Implementing agreed EPOS and pricing updates
· Ensure that cash is stored safely, and a ‘float’ is available every day
· Inform KW Management of any financial issues that arise whilst working in a timely manner
· Report on a weekly basis, or as otherwise agreed, to KW Management on all relevant issues or general concerns
· Ensure any cash expenditure for provisions for the Tearoom is covered by a receipt
This list is not exhaustive and staff are expected to undertake other duties and responsibilities as reasonably required.
All staff are expected to abide by relevant UK legislation as well as Kentwell Polices.
Person Specification
· Previous experience supervising or managing staff in a busy café, coffee shop or hospitality environment
· Motivated and well organised with the ability to train, guide and lead other staff members
· Knowledge of Food Hygiene, Health and Safety regulations and their application in a café / kitchen
· Level 3 Food Hygiene Certificate preferred, or willingness to train & achieve
· Experience of menu planning and costing preferred
· Knowledge of good customer care practice and experience of working in a customer focused environment
· Flexible to cover and meet the needs of the service, with a willingness to work outside of normal working hours as required
· Organised, proactive and adaptable to the needs of the business
· Happy to get involved wherever needed to support the wider operation
· Excellent interpersonal and communication skills
Benefits
Company pension
Employee discount
Free on-site parking
Job Types: Full-time, Part-time, Permanent
Pay: From £13.61 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
