Company Overview
Eternal Smiles Dental Centre is a trusted provider of cosmetic, braces, and implant dental treatments located in the heart of Solihull. We need a person committed to enhancing smiles and improving oral health, we value professionalism, compassion, and excellence in patient care.
Summary
"Join our dedicated team as a Customer Service and Administration specialist at Eternal Smiles Dental Centre in. In this role, you will be vital in delivering exceptional patient experiences and ensuring smooth administrative operations that support our mission of creating confident smiles."
Responsibilities
- Greet and assist patients with warmth and professionalism to foster a welcoming environment.
- Manage appointment scheduling and patient records with accuracy and confidentiality.
- Handle phone inquiries using excellent phone etiquette and clear communication.
- Support the administrative team with data entry and documentation tasks.
- Communicate effectively with multilingual patients, utilizing language skills as needed.
- Assist with upselling dental treatments when appropriate to enhance patient care.
- Maintain organized office operations to ensure efficiency.
- Collaborate with dental professionals to support treatment coordination.
Qualifications
- Proven experience in customer service or administrative roles within healthcare or dental settings.
- Strong communication skills in English
- Excellent data entry skills with attention to detail.
- Ability to handle multiple tasks efficiently and professionally.
- Friendly demeanor with a proactive attitude.
- Knowledge of phone etiquette and professional correspondence.
- Experience with upselling services is advantageous.
If you are passionate about delivering outstanding patient service and want to be part of a friendly, professional team dedicated to creating beautiful smiles, we invite you to apply today—your next rewarding career step awaits!
Pay: From £13.50 per hour
Ability to commute/relocate:
- Solihull B91: reliably commute or plan to relocate before starting work (preferred)
Experience:
- sales: 1 year (required)
- Administrative: 1 year (required)
Work Location: In person
