About Us
Dangerous Goods International (DGI) is a specialist freight forwarder handling dangerous goods, biological materials, and highly regulated shipments across a global network spanning Australia, South Africa, the UK, Bahrain, Houston, and Frankfurt. We work with clients who need precision, compliance, and reliability every step of the way.
The Role
We're looking for a detail-oriented Customer Service Coordinator to join our UK team. You'll be the point of contact for customers and suppliers, managing bookings, quotes, and day-to-day communications that keep shipments moving smoothly. This is a hands-on, phone- and email-driven role suited to someone who thrives on accuracy and clear communication under time pressure.
Key Responsibilities
- Respond to customer enquiries via phone and email in a professional, timely manner
- Prepare and issue accurate quotes for shipments, liaising with internal teams as needed
- Book shipments with carriers and suppliers, confirming details and documentation
- Make outbound calls to customers and suppliers to confirm bookings, chase updates, and resolve queries
- Maintain accurate records in internal systems (CRM/booking platforms)
- Monitor shipments and proactively update customers on status, delays, or issues
- Ensure all documentation meets regulatory requirements (dangerous goods, customs, etc.)
- Escalate complex issues to the appropriate internal contact
- Build strong working relationships with regular clients and suppliers.
What We're Looking For
- Strong attention to detail — accuracy matters, especially with regulated shipments
- Excellent verbal and written communication skills
- Confident and comfortable making outbound calls to customers and suppliers
- Experience in customer service, logistics, freight forwarding, or a related field (preferred but not essential)
- Ability to multitask and prioritise in a fast-paced environment
- Good working knowledge of Microsoft Office / CRM systems
- A proactive, can-do attitude and willingness to learn
- Experience with dangerous goods regulations is a plus, but full training will be provided.
What We Offer
- Competitive salary
- Supportive, close-knit team environment
- Opportunity to grow within a niche, specialist industry
Join us as a Customer Service Coordinator and become a vital part of a team dedicated to delivering outstanding service! Your enthusiasm, communication prowess, and skills will help us create memorable experiences for every customer we serve.
Pay: From £25,420.00 per year
Work Location: In person
