Job Title: Front of House Supervisor
Location: Down the Hatch, Edinburgh, Scotland
About Us:
We are Down The Hatch, an authentic Canadian diner focusing on diner style food with a fresh locally sourced twist, big flavours, huge portions and all things Canadian! We operate 5 days a week from 12pm to 11pm midweek and 12pm to 12am Saturday & Sunday. Rota is 5 days of 7 but we can be flexible to suit you!
100% of the tips going to the team. Pay is bi-weekly.
We focus on huge portions; think, burgers, loaded fries, wings to mention a few as well as a full bar!
Free staff meal on shift, unlimited coffees, 40% food discount when off shift and 20% drinks discount when off shift.
Position Overview:
We are seeking a dedicated and experienced Front of House Supervisor to join our team. The ideal candidate will have a passion for delivering exceptional customer service, possess strong leadership skills, and have a keen eye for detail. As a Front of House Supervisor, you will oversee daily operations, ensure a seamless dining experience for our guests, and lead our front-of-house team by example.
Key Responsibilities:
- Supervise and coordinate the activities of the front-of-house staff to ensure efficient and courteous service.
- Train, mentor, and motivate team members to maintain high standards of customer service and professionalism.
- Manage reservations, seating arrangements, and guest inquiries to optimize the dining experience.
- Address and resolve customer complaints and concerns promptly and effectively.
- Collaborate with the kitchen and management teams to ensure smooth service flow and communication.
- Ensure compliance with health and safety regulations and maintain a clean and organized dining area.
Qualifications:
- Previous experience in a supervisory role within the hospitality industry is desirable, however we welcome applications from strong experienced FOH individuals looking to make the next step!
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle high-pressure situations with grace and professionalism.
- Knowledge of health and safety regulations in the food service industry.
- Proficiency in point-of-sale systems and reservation management.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits:
- Competitive rate of pay.
- Opportunities for professional development and career advancement.
- A supportive and dynamic work environment.
- Staff meals and discounts.
We look forward to welcoming a new member to our team who shares our commitment to providing an exceptional dining experience. For more information about our restaurant, please visit our website at www.downthehatchcafe.com.
Job Type: Full-time
Pay: £13.15 per hour
Benefits:
- Discounted or free food
- Employee discount
Experience:
- Supervising experience: 1 year (required)
- Hospitality: 1 year (required)
- Management: 1 year (preferred)
Work Location: In person
