E2E Process Integration Cluster

Capgemini -
Birmingham

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Job details

Permanent
9 hours ago

Qualifications

Power BI
Performance management
AWS
ServiceNow
Agile

Full job description

About the job you’re considering

We are looking for a Data Strategy Lead to define and drive the data strategy for CIS Managed Services. This role is accountable for setting the strategic direction for how data, analytics, automation and AI are used to enable data driven operations, improve service outcomes, remove waste, and increase operational efficiency.

The Data Strategy Lead will work across Managed Services leadership, operations, architecture and engineering teams to establish a clear, actionable roadmap for data and technology adoption. This includes defining how platforms such as Databricks, ServiceNow, and Power BI are used to support insight led decision making, intelligent automation, and AI enabled service management.

This role blends strategy, transformation leadership, and hands on engagement, ensuring that data strategy translates into measurable operational outcomes.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Define and own the data and analytics strategy for UK Managed Services, aligned to business outcomes, service performance, and client value.
Establish a clear vision for data‑driven operations, including how data is used to improve decision‑making, predict issues, optimise services, and reduce operational waste.
Determine and govern the technology approach for data platforms, analytics, and insight, including the use of Capgemini strategic products.
Drive the adoption of automation and AI, identifying opportunities where intelligent automation, predictive analytics, and AI‑assisted operations can improve efficiency and service quality.
Partner with operational leaders to identify waste, inefficiency, and manual effort, and translate these into data‑led improvement and automation initiatives.
Ensure data strategy supports ITSM, service operations, and end‑user experience, leveraging platforms such as ServiceNow and operational data sources.
Lead collaboration across architecture, engineering, automation, and delivery teams to turn strategy into executable roadmaps and initiatives.
Measure and track the value and outcomes of data, automation, and AI initiatives, ensuring benefits realisation and continuous improvement.
Act as a senior data and insight leader, influencing stakeholders and promoting a culture of evidence‑based decision making.

Your skills and experience

Proven experience defining and delivering data and/or analytics strategy within complex operational or managed service environments.
Strong understanding of data‑driven operations, operational analytics, and performance management.
Experience selecting and governing data and analytics platforms.
Strong knowledge of ITSM and service operations platforms, such as ServiceNow, and how data can be leveraged to improve service performance.
Experience in providing data insights in the context of automation and AI adoption. Shaping roadmaps, and embedding capabilities into operations.
Ability to translate business and operational challenges into data, analytics, and automation opportunities.
Strong stakeholder management and influencing skills, with experience working at senior leadership level.
Experience working in Agile and iterative delivery environments.
High‑level understanding of public cloud platforms and modern data architectures.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Make it real – what does it mean for you?

Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com

Apply Now

About the job you’re considering

Your role

Your skills and experience

We are a Disability Confident Employer

Your security clearance and pre-employment checks

Make it real – what does it mean for you?

Why should you consider Capgemini?

About Capgemini

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