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Create initial case strategy following Client Guidelines and review of information available
- Run Scottish court credit hire litigation to point of final evidential hearing/trial
- Undertake discussions and negotiations with Insured, Insurer and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of cost
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
- Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments
- Dealing with correspondence and telephone calls
- Undertaking periodic reviews of files in line with Client requirements
- Updating reports
- Meeting agreed performance targets
- Ensuring files are kept within ISO 9001 guidelines
- Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
- To ensure compliance with the SRA Standards & Regulations
Essential
- Previous experience of handling own caseload
- Good standard of education – 3 GCSE’s grade C or above or equivalent including Maths, English & Science as a minimum.
- Good telephone negotiation skills
- Have an understanding of case law and litigation practice & process and CPO
- Ability to use own initiative
- Ability to plan and prioritise workloads
- Excellent listening and verbal communication skills
- Ability to make decisions
- Ability to remain calm under pressure
- Ability to follow work processes and keep to strategy yet flexible enough to adapt to change
- Proficient IT skills
- Adhere to the Keoghs Values
Desirable
- Previous experience in credit hire a minimum either defendant (preferable) or claimant.
- Knowledge / experience of the litigation process
- Some knowledge of Road Traffic Accidents (RTAs)
- Experience of Indemnity Principles
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
