Job Description
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Salary scale: £32,885 - £40,662 per annum
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Contract: Permanent
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Hours: 37 hours per week
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Base: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU
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Probationary Period: Six months
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Closing Date: Wednesday 19th August 2026
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Interview Date: Monday 24th August 2026
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Questions: In the first instance any enquiries to be emailed to [email protected]. For an informal chat about the role before applying please contact Isobel Keeling at [email protected]
About Us
Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.
We do this through:
- Building community and individual resilience for better mental wellbeing
- Providing early intervention advice and support
- Supporting people in crisis
- Empowering and helping people to recover and sustain improved wellbeing
Watch this video to find out what its like to work here:
https://www.youtube.com/watch?v=KxbMQk_ALwQ
Read our latest Impact Report and 2024-28 Strategy:
https://www.bdcmind.org.uk/about-us/
Find out more about our approach to Equity, Diversity and Inclusion:
https://www.bdcmind.org.uk/about-us/equity-diversity-and-inclusion/
Join us and youll receive:
- 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
- Up to two additional leave days to use each year to support your wellbeing.
- Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
- Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
- Generous pension scheme and employer contribution to help you plan for a secure future.
- Discount schemes including Company Shop and Blue Light Card.
- Excellent personal development opportunities including access to Clinical Supervision.
- Enhanced sick pay after your six-month probation.
Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.
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Generous death in service/life assurance benefit
Role Background
We are seeking an experienced, compassionate and motivated Service Manager to lead the delivery, development and impact of Youth in Mind: Connect (YiM: Connect) and KidsTime, two key services that support the emotional wellbeing of children, young people and families across Bradford District and Craven.
KidsTime is an inclusive, family-focused workshop programme that supports children, parents and carers where a parent or carer is experiencing mental health challenges. Through creative activities, shared learning and peer support, KidsTime helps families build stronger relationships, improve understanding of mental health and develop resilience together.
YiM: Connect is an innovative early intervention service designed to make emotional wellbeing support for children, young people and families more accessible, inclusive and rooted within local communities. The service provides support through engaging group activities, targeted one-to-one interventions and strong community connections, working alongside grassroots organisations and wider system partners to ensure children, young people and families receive the right support at the right time.
As Service Manager, you will provide leadership across both services, ensuring high-quality, safe and effective delivery while fostering a culture of collaboration, innovation and continuous improvement. You will manage and support a network of staff and delivery partners, build strong relationships with key stakeholders and champion co-production, ensuring the voices of children, young people and families remain at the heart of service development.
Working closely with the Head of Service, you will contribute to the strategic development of both programmes, helping to shape priorities, enhance delivery models and maximise impact. Using performance data, feedback and insight, you will drive service improvement and ensure both services remain responsive to local need, achieve agreed outcomes and provide meaningful support to the communities they serve.
This role is ideal for someone who is passionate about children and young people's emotional wellbeing, early intervention, trauma-informed practice and partnership working, and who is motivated by the opportunity to lead services that make a lasting difference to the lives of children, young people and families.
Role Purpose
As a Service Manager, youll lead the delivery and development of our mental health services, ensuring they run effectively and make a real difference. Youll manage a dedicated team, providing guidance and support to ensure high-quality care for the people we support. With a focus on service performance, engagement, and innovation, youll oversee operations, build strong relationships with partners, and ensure services meet all required standards. Your leadership will help create a positive, supportive environment where both staff and service members can thrive.
Role Outcomes
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Lead your team to deliver safe, high-quality services, ensuring they meet regulatory standards, performance targets, and deliver real impact, in line with the quality assurance framework, operational plan and organisation mission
- Harness meaningful relationships with service members, partners, commissioners, and stakeholders, strengthening collaboration and ensuring your services meet local needs
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Ensure robust operational and financial controls are in place, including service risk assessment and safeguarding responsibilities, which are closely monitored and meet auditing requirements
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Drive data collection and analysis, producing high quality reports to lead service developments
- Supporting senior and executive leadership to identify new business development opportunities.
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Lead the successful delivery of new and evolving projects, ensuring they align with BDC Mind goals.
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Lead your team to be high performing by fostering clear communication and taking a proactive problem-solving approach, in alignment with our mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving
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Promoting inclusion, diversity and equity in creation, development and delivery of services.
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Actively supporting and promoting all aspects of the service and enhance the public image of BDC Mind.
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Support the on-call rota to ensure all staff have access to support and guidance out of V1.1 May 2025 hours
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Actively engage in supervision, team meetings and company events to contribute to a well connected, informed and supportive team environment
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Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding, data protection, health and safety and mental health awareness
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Adapt to evolving service needs by taking on additional responsibilities as required, ensuring a cohesive and effective team approach
Person Specification
BDC Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.
Experience
Essential:
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At least 1 years management experience in a relevant field
- Leading change in services and driving service developments
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Supporting a team or mentoring/coaching others
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Building and maintaining relationships with external partners
- Working in a health, social care or other relevant setting
Desirable:
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Experience managing a complex team
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Experience of managing CYP and/or All-Age Services
Skills and Abilities
Essential:
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Excellent written, verbal and non-verbal communication skills
- Excellent IT skills including the use of Microsoft Office packages and online systems
- Data analysis and report writing skills
- Able to manage a diverse range of competing priorities and meet deadlines
- Able to work autonomously and as part of a team
Knowledge
Essential:
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Understanding of key current issues within mental health
- Up to date knowledge of best practice approach to safeguarding adults and children
Attitude and Personal Attributes
Essential:
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Passionate and enthusiastic
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A solution-focussed approach and can-do attitude
- Commitment to personal and professional development
- Commitment to equity, diversity and inclusion
- Dedicated to collaborative working
- Willingness to work flexibly
- Commitment to and alignment with BDC Mind core values: Supporting everyone, Caring Always, Continually Improving, Enabling all and Working Together
How to Apply
Please click the 'Apply for this job' button and follow the steps to fill out the application form.
Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under.
Were unable to provide feedback to applicants who are not shortlisted.
We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.
