Caseworker Supervisor
Location: Watford Office | Hours: Monday to Friday, 9:00am–5:30pm | Salary: £35,000–£55,000, depending on experience
Are you an experienced Family Law professional with Legal Aid knowledge and a passion for supporting both clients and colleagues? HAB Law is looking for a Caseworker Supervisor to lead, guide and develop our caseworking team at a crucial stage of the client journey.
At HAB Law, we specialise in Family Law and Court of Protection. We are committed to improving access to justice through kindness, collaboration and digital innovation, with values rooted in trust, empathy, compassion, client care, equality and innovation.
About the Role
Our caseworking department is often the first point of contact for vulnerable clients. In this role, you will help ensure every client receives a positive, supportive and professional experience, while providing caseworkers with the structure, training and confidence they need to thrive.
- Support and develop caseworkers through training, coaching and day-to-day guidance
- Oversee screening, client care, file management, time recording and CCMS processes
- Assist with next steps and allocation of fee earners for case management matters
- Promote clear communication across departments
- Monitor team performance, including efficiency, accuracy and client care
- Work with the Operations Manager to improve processes and maintain clear team structure
About You
You will bring hands-on experience working with the Legal Aid Agency and a strong understanding of Family Law matters. You will be confident supporting others, solving problems and working with care and professionalism in a fast-paced environment.
Previous supervision, training or teaching experience would be an advantage, as would experience working with vulnerable clients or victims of domestic abuse.
Personal Attributes
- Empathetic, approachable, and professional
- Proactive, solution-focused, and resilient under pressure
- Self-motivated and ambitious, with a commitment to personal growth and continuous professional development
- Collaborative approach with a genuine interest in mentoring and developing junior staff
Skills & Competencies
- Strong organisational and time-management skills, with the ability to manage competing priorities
- Strong client care skills, with the ability to deal sensitively with vulnerable clients
- Excellent attention to detail and ability to manage multiple cases
- Ability to work collaboratively in a team environment
- Empathetic, non-judgmental, and client-focused approach
- Commitment to equality, diversity, and inclusion
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Transport links
What We Offer
- Salary of £35,000–£55,000, depending on experience
- 25 days’ holiday plus Bank Holidays
- Annual bonus scheme
- A supportive, values-led team culture
- The opportunity to make a meaningful difference to clients and colleagues
Ability to commute/relocate:
- Watford, Hertfordshire: reliably commute or plan to relocate before starting work (preferred)
If you are ready to use your Family Law and Legal Aid experience to support a developing team and improve the client journey, we would love to hear from you.
Pay: £35,000.00-£55,000.00 per year
Benefits:
- Company events
- Company pension
- Employee mentoring programme
- On-site parking
- Referral programme
- Sick pay
Application question(s):
- Do you drive ?
- Do you have relevant qualifications to this role ?
- How many years experience do you have in a Supervisor role ?
- Have you previously worked in a legal firm ?
Work Location: In person
