Job Summary
We are seeking a diligent and organised Customer Service Administrator to join our team. The successful candidate will be responsible for providing efficient administrative support, managing customer interactions, and ensuring smooth communication between clients and internal departments. This role offers an excellent opportunity for individuals with strong organisational skills and a passion for delivering outstanding customer service in a professional environment.
- August 2026 Start
- Monday to Friday 9am to 5pm (no weekends).
- 37.5 hours per week
- Generous holiday 25 days plus Bank Holidays.
- Discretionary Bonus
- Starting salary in line with NMW for age
Duties
- Respond to customer enquiries via phone, email, and other communication channels with professionalism and courtesy
- Manage appointment scheduling and coordinate service requests effectively
- Maintain accurate records through data entry and update customer information in our database systems
- Prepare and process documentation using Microsoft Office and in-house software tools
- Assist with invoicing and taking phone payments
- Organise files, correspondence, and administrative documents to ensure easy retrieval and compliance
- Support technical team members with project specific tasks such as document preparation, client/contractor coordination and proofing
- Ensure adherence to company policies and procedures in all customer interactions
Skills
- Proven office experience with a strong understanding of administrative procedures
- Excellent computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with Stripe or similar payment software is desirable
- Strong organisational skills with the ability to prioritise tasks effectively
- Exceptional phone etiquette and communication skills to handle customer interactions professionally
- Fast and accurate typing skills for data entry tasks
- Previous clerical experience demonstrating attention to detail and reliability
- Ability to work independently as well as part of a team in a fast-paced environment
This role is ideal for organised individuals who thrive on delivering excellent customer service while maintaining efficient administrative operations. The position offers a supportive work environment where your organisational skills will be valued and developed.
Pay: £21,158.00-£24,800.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Camborne TR14 0HX: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
