At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Emscote Vets on a part-time basis.
Our practice is renowned for its welcoming atmosphere and a committed team of professionals who are passionate about making a positive impact difference in the lives of animals and their owners. We are equipped with advanced diagnostic tools, including digital x-ray, ultrasound, and an in-house laboratory, ensuring that our team has the resources to provide exceptional care.
Located in the heart of Warwick, a town steeped in history and heritage, you’ll find yourself surrounded by charm and beauty. Warwick is home to the stunning Warwick Castle, as well as numerous parks and gardens where you can enjoy leisurely walks along the River Avon. The town offers a vibrant selection of restaurants, cafes, and shops, making it a wonderful place to live and work. Additionally, Warwick boasts excellent transport links, connecting you easily to the surrounding region and beyond.
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
The ideal candidate would need to be dedicated, friendly, energetic, and resilient. You will need to have excellent telephone and face to face communication skills plus empathy with our pet owning clients. Previous customer care experience and computer literacy are essential. Receptionists are extremely important members of our team, as they are on the front line and are the first point of contact with our clients. We are proud of our local reputation, and you would be pivotal for maintaining our exceptional level of customer care.
Working Pattern
- 20 hours per week including 1 in 4 Saturday mornings
Key Responsibilities
- Greeting clients and pets
- Booking appointments using our Practice Management System
- Dealing with payments/daily banking
- Guiding clients to the appropriate service depending on their needs
- Responding to and keeping on top of practice emails and website enquiries
- Maintaining the reception waiting area to a clean and professional standard
- Supporting the team in their daily duties
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £13,218.4 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
