Senior Receptionist at Poole Townsend
Location: Head Office, Barrow-in-Furness
Hours: Full-time 37 hours per week
Permanent position available
About Us
Poole Townsend Group is an established and highly reputable firm providing legal, financial and property services across the Furness Peninsula and South Lakes. With multiple offices and a strong reputation for professional excellence, we are one of the largest independent providers of these services in the area.
We are proud to be an Employee Ownership Trust (EOT), meaning the business is owned for the benefit of its employees. This creates a collaborative culture where everyone shares in the success of the firm and has a voice in its future.
As an employee, you benefit from:
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Collaboration and shared responsibility in shaping the business
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Long-term stability and a focus on sustainable growth
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The potential for tax-free employee bonuses (subject to performance and EOT rules)
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Transparency and employee voice in decision-making
The Role:
We are looking to recruit a Senior Receptionist to join our Reception team at our Head Office in Barrow-in-Furness.
This is a full-time, permanent role supporting the Reception Manager with the day-to-day supervision and coordination of the Reception team, ensuring the delivery of a professional, welcoming and efficient service.
The successful candidate will act as a senior operational presence within the Reception team, helping to prioritise work, maintain excellent service standards and ensure any issues are resolved promptly or escalated appropriately.
Key Responsibilities:
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Support the Reception Manager with the day-to-day supervision and coordination of the Reception team
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Coordinate daily reception activities to ensure the service runs smoothly and professionally
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Provide day-to-day guidance, support and mentoring to Receptionists
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Allocate work, monitor workloads and help ensure consistent standards across the team
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Provide a warm, professional and efficient welcome to clients and visitors
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Answer and direct incoming telephone calls promptly and courteously
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Deal with enquiries professionally, resolving where possible or directing to the appropriate department
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Take client payments, issue receipts where required and ensure payment information is recorded accurately in line with company procedures
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Manage visitor sign-in procedures and ensure protocols are followed
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Provide administrative support to the departments as required
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Manage post, meeting room bookings, diaries, and appointment systems where required
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Assist in maintaining a safe, tidy and welcoming office environment
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Support the completion of allocated Health & Safety checks and reception-related Health & Safety responsibilities
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Maintain confidentiality and comply with GDPR, anti-money laundering procedures, regulatory requirements and company policies
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Identify opportunities to improve reception processes and efficiency
You will have:
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Reception experience, ideally within a busy customer service environment
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Experience supervising, coordinating or mentoring colleagues
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Excellent customer service and communication skills
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A professional telephone manner and confident, approachable manner
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Strong organisational skills and attention to detail
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The ability to prioritise multiple tasks and remain calm under pressure
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Good problem-solving ability and the confidence to escalate issues where appropriate
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A high level of discretion and confidentiality
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A proactive, flexible and collaborative approach, leading by example and fostering a positive team culture.
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Confidence using Microsoft Office applications
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Experience within a professional services organisation such as legal, property, financial or similar is desirable
What We Offer:
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Competitive salary depending on experience
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The opportunity to work in an employee-owned business with potential for tax-free bonuses
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22 days annual leave plus bank holidays and discretionary Christmas leave
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Medicash health cash plan, employee assistance programme and staff discounts
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Supportive team environment and ongoing professional development
How to Apply:
If you are interested in this opportunity, please submit your CV and covering letter
Closing date for applications is Monday 10th August 2026.
Join Poole Townsend and be a part of a team that values professional excellence, integrity, and customer care.
Poole Townsend is a Disability Confident Employer. We welcome applications from people with disabilities and are committed to providing an inclusive, supportive workplace.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
For a job description and person specification, please visit the Poole Townsend website Vacancies Page
