Overview
We are a boutique Intellectual Property and business consultancy looking for a proactive Business Development Assistant whose main responsibility is client search and outreach. This is a self‑employed role with a guaranteed hourly base rate for the agreed working hours. The role may also include occasional performance‑based bonuses, but these are optional and not a substitute for the guaranteed pay.
This position suits someone who communicates clearly and kindly. As the company grows, the role can develop into a full Client Manager position.
Responsibilities
- Conduct client outreach to identify potential new clients in the UK market.
- Search for and contact businesses that may require trademark, patent or design registration services.
- Answer incoming client calls and provide initial guidance before transferring the case to the IP professional.
- Handle first‑line client communication: basic questions, initial clarification of needs, and booking follow‑up calls.
- Manage incoming enquiries via phone, email and messaging platforms.
- Support the IP professional with daily administrative and communication tasks.
- Maintain accurate records of client interactions and follow‑ups.
- Prepare a weekly report summarising outreach activities, new leads and overall workflow progress.
- Assist in preparing simple client communication templates and responses.
- Provide professional and timely customer support to ensure a positive client experience.
- Coordinate basic marketing or outreach activities when required.
- Collaborate with the IP professional to improve client acquisition processes.
Qualifications
- Strong English communication skills (spoken and written).
- Confident and polite when speaking with clients; able to handle initial conversations independently.
- Proven experience in client search, lead generation or outreach activities.
- Ability to navigate business platforms, manufacturer hubs, industry directories and online marketplaces to identify potential clients.
- Good organisational skills and strong attention to detail.
- Ability to manage multiple tasks and follow up without supervision.
- Comfortable handling phone calls, messages and email communication.
- Proactive, reliable and able to work with minimal guidance.
- Basic understanding of business communication or willingness to learn quickly.
- Ability to prepare simple weekly reports on outreach and workflow progress.
- Comfortable working as a self‑employed contractor.
- Availability to work on a fixed schedule: Monday, Tuesday and Thursday, from 10:00 to 16:00.
Work Location: Remote
