Job summary
We are looking for an enthusiastic and professional medical receptionist (care navigator) to join our GP practice. You will work as part of our supportive Patient Services Team with a culture of innovating services to enhance patient care.
Main duties of the job
The purpose of the Receptionist's job is to ensure that patients are able to access health services including contact/make an appointment to see a clinician in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required. Help with repeat medication queries as well as many other queries that come across the reception desk. This is an exciting role where no one day is ever the same.
Overview of the organisation
Charing is a large village in Kent with an active community of residents. We are a friendly, practice looking after patients from Charing and the surrounding villages. We offer our patients a broad and expanding range of services and pride ourselves on offering patients the best care possible.
Telephones
The Receptionist will answer the various incoming outside lines into reception and also the internal lines.
Reception Desk
The Receptionist will greet patients when they arrive in the practice and ensure that they are assisted appropriately.
Records
The Receptionist will contribute to the updating and maintenance of all patient records.
Messages
The Receptionist will accurately record and pass on patient details and the content of the message in accordance with the practices message protocol.
Contacting Patients
The Receptionist will contact patients by phone or using standard letters in accordance with doctors instructions and to agreed timescales.
Chaperoning
The Receptionist will chaperone patients when requested, in accordance with the practice policy.
Communication
The Receptionist will communicate effectively, promptly and courteously with patients, carers and relatives.
Essential criteria
Candidate must have previous customer service experience.
Desirable criteria
Experience of working in a GP surgery is preferable.
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company events
- Company pension
- Free flu jabs
- Free parking
- On-site parking
Work Location: In person
