International Service Co-ordinator
Outsource International Ltd
Newbury, Berkshire
*Please do not apply unless you are currently living in the UK and already possess the required Right to Work credentials
£26,500 per annum, negotiable
Permanent, full-time
Outsource International Ltd are a Global IT Services Provider. We are currently seeking a talented Service Co-ordinator to join our growing team in Newbury.
As the successful candidate, you will be part of our International Services Delivery team responsible for scheduling and co-ordinating field engineers and responding to customer queries in a professional and organised manner.
Role Summary
Key duties are to arrange, plan and co-ordinate field engineer activities globally providing front line customer contact and efficient management of our call outs and maintenance scheduling. Promoting a high level of customer service and commercial awareness at all times you will be working with large corporate clients and international partner engineering teams.
Responsibilities
Receiving and logging calls daily from our global customers via email and telephone onto our ticketing portal, responding in a professional and timely manner.
Scheduling engineering visits on SLA driven maintenance events and organising professional service visits with our partner tech teams.
Managing and updating service tickets real time and providing general support and assistance to international engineers.
Completion of service related admin, raising work orders and updating systems ensuring high levels of accuracy and information updates to all parties.
Ensure highest level standard of work is achieved and provide proactive management and timely close-out information.
Provide further cover for service administration tasks and reporting as required.
Participate in the out of hours on call rota currently 1:6 week ratio.
Key skills and competencies
Ability to communicate effectively and confidently with customers, engineering and partner teams plus internal staff.
Ability to pro-actively manage customer expectations and work to deadlines.
Excellent organisation and administration skills with keen attention to detail and accuracy.
Ability to prioritise workload in a fast pace helpdesk environment.
Good level of business communication skills with IT skills that include MS office and Excel.
A team player with genuine interest in IT related industry with demonstrated customer service experience preferred.
Permanent, full time 09:00-17:30 mon-fri
Participation in out of hours on call rota (1 week in 6 ) with further on call allowance paid
Annual bonus plus benefits
Based in Newbury Town Centre
Please apply with a covering letter and full CV. Due to the high volume of applications we will only contact those candidates selected for the next stage and interview process.
For further information about Outsource International Ltd visit us at www.intoutsource.com
Required skills
- Communication Skills
- Customer Services
Job Type: Full-time
Pay: Up to £26,000.00 per year
Benefits:
- Company pension
- Free parking
- Private medical insurance
- Sick pay
Work Location: In person
