Senior Dental Receptionist
Location: Central London
Salary: £15.50–£17.50 per hour + Bonus + Benefits
Job Type: Full-time, Permanent
About Us
At ODL Dental Clinic and our newest venture, The London Orthodontic Clinic (LOC), we are redefining what exceptional dental care feels like. With over 80 professionals and more than 25 of the industry’s most prestigious awards, we are proud to be recognised as one of the most awarded clinics in the UK.
From London’s first Invisalign® Experience Studio to our state-of-the-art facilities, we combine cutting-edge technology with a refined, patient-first approach — delivering a premium, concierge-style experience in a modern, welcoming environment.
Position Overview
We are seeking an experienced and polished Senior Dental Receptionist to support our Reception Manager in the daily operations of both front and back office reception teams.
This is an ideal opportunity for a receptionist from a private practice background who is ready to step into a supervisory, “right-hand” role — taking ownership of team performance, operational standards, and patient experience.
You will lead by example, delivering exceptional service while coaching and supporting the reception team to consistently meet and exceed performance expectations.
Reporting directly to the Reception Manager, you will play a key role in driving standards, improving efficiency, and fostering a positive, high-performing team culture.
Key Responsibilities
- Support the Reception Manager in the day-to-day running of front and back office reception operations
- Deliver a premium, high-end patient experience, ensuring consistency across all touchpoints
- Lead by example in professionalism, efficiency, and presentation
- Supervise and support reception staff, resolving queries and issues in real time
- Act as the first point of escalation for complex or sensitive patient enquiries and complaints
- Ensure all daily reception tasks are completed accurately, efficiently, and on time
- Monitor appointment diaries, ensuring optimal utilisation and minimal gaps
- Identify performance gaps and retrain team members in key pressure areas
- Conduct regular team huddles and briefings to communicate updates and priorities
- Provide clear, constructive, and real-time feedback to support team development
- Assist with the training and onboarding of new reception team members
- Carry out audits of reception processes and report findings to the Reception Manager
- Liaise with clinicians and management to ensure smooth patient flow and communication
Performance & Contribution
- Support strong diary management and booking efficiency
- Contribute to improved patient retention and rebooking rates
- Monitor and support individual and team KPI performance
- Drive high standards in front-of-house presentation and service delivery
- Identify opportunities for continuous improvement in processes and patient experience
Skills & Experience
- Minimum 3 years’ experience in a dental reception role (essential)
- Experience within a private or high-end practice (highly desirable)
- Previous supervisory or leadership experience (preferred, not essential)
- Experience using SOE / Exact software (desirable)
- Strong understanding of reception operations and patient journey management
Personal Attributes
- Confident in providing clear, fair, and constructive feedback
- Highly organised with excellent attention to detail
- Proactive, reliable, and able to take initiative
- Professional, polished, and approachable
- Strong communication and interpersonal skills
- Calm and solutions-focused under pressure
- Team-oriented with a positive, supportive attitude
- Committed to maintaining high standards and continuous improvement
What We Offer
- Career Development: Clear pathway into management roles
- Recognition & Bonuses: Monthly performance bonuses and service recognition
- Increasing Annual Leave: Additional days awarded with length of service
- Season Ticket Loan: Financial support for commuting
- Competitive Salary: Reflective of experience and progression
- Work-Life Balance: Structured rota with advance planning
- Comprehensive Support: Structured induction and ongoing development
- Inclusive Culture: Professional, supportive, and high-performing team
- Prime Location: Well-connected Central London clinic
- Excellent Facilities: Lounge, changing rooms, showers, and roof terrace
- Advanced Technology: Intraoral scanners, 3D imaging, CBCT, OPG, and CEPH
- Staff Discounts: Generous dental treatment discounts for you and your family
ODL Dental Clinic Ltd and London Orthodontic Clinic Ltd are equal opportunities employers committed to fair and inclusive employment practices in line with the Equality Act 2010. We welcome applications from all suitably qualified candidates and do not discriminate on the basis of any protected characteristic.
Job Types: Full-time, Permanent
Pay: £15.50-£17.50 per hour
Benefits:
- Company events
- Employee discount
- Health & wellbeing programme
- Referral programme
Application question(s):
- Do you require a sponsorship now or in the future?
- Are you available to work between 07:40 - 20:30?
- Are you available to work alternative Saturdays between 08:45 - 15:15?
Experience:
- Dental receptionist: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
