Job Introduction
Are you experienced in quality assurance, auditing or performance monitoring, with a keen eye for detail and a passion for improving services? Join us as a Quality Assurance Officer and help us identify what’s working well, where things can improve and how we can turn learning into better experiences for our customers.
You’ll deliver quality assurance audits across our operational services, carrying out both desktop and onsite audits to assess the quality of our services and identify opportunities for improvement. You’ll also help investigate incidents, service failures, complaints and Housing Ombudsman determinations, working with colleagues to understand what happened and make sure learning is embedded.
This is a varied role where you’ll work with teams across the business, using data, evidence and your own judgement to identify trends and support meaningful service improvements. You’ll build positive relationships with colleagues and customers, contribute to performance and impact reporting, and support internal and external audits, including our annual Consumer Standards self-assessment.
We’re looking for someone who is confident analysing information, spotting opportunities to improve and working with others to turn findings into action. You’ll be organised, proactive and comfortable managing competing priorities, with the confidence to work independently and meet deadlines.
This role works on a hybrid basis, with one day a week in the office and the location rotating between our Staines and Winchester offices. A full UK driving licence is essential as the role includes onsite auditing across our operational services.
An Enhanced DBS check is required for this role.
Please refer to the attached Role Profile for full responsibilities and deliverables.
More About You
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Experience of auditing, quality assurance or performance monitoring, with the ability to identify trends, opportunities for improvement and implement effective service changes
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Excellent attention to detail, with the ability to work accurately, meet tight deadlines and manage competing priorities
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Strong problem-solving skills, with a proactive approach to identifying issues and finding effective solutions
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Excellent stakeholder management skills, with the ability to build positive relationships with colleagues and customers
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Confident analysing information and using data to support decision-making, including experience using Microsoft Excel and formulas
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Good organisational skills, with the ability to work independently and use your own initiative
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Knowledge of housing legislation, regulation, policy and best practice would be advantageous
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Experience setting up performance measures to monitor service or business plan objectives would be advantageous
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A level or equivalent in Maths and English (Grades A*–C)
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Full UK driving licence and access to a car is essential
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
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25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
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Up to 8% contributory pension
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Flexible working
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All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team at [email protected]
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs.
