Job Title: Housing Officer
Reports to: Housing Manager
Location: Office based
Job Purpose
To provide a high-quality housing management service by managing tenancies, supporting residents, addressing tenancy issues, and ensuring compliance with housing legislation and organisational policies.
Key Responsibilities
- Manage a portfolio of residential properties and tenancies.
- Conduct tenancy sign-ups, reviews, and audits.
- Support new and existing tenants to sustain their tenancies.
- Investigate and resolve reports of anti-social behaviour (ASB), neighbour disputes, and tenancy breaches.
- Carry out regular estate inspections and identify maintenance or environmental issues.
- Work closely with repairs teams to ensure properties are maintained to an acceptable standard.
- Manage rent arrears by monitoring accounts, agreeing repayment plans, and referring cases for legal action where appropriate.
- Provide advice and signpost tenants to support services for welfare, benefits, employment, and safeguarding.
- Prepare legal documentation and attend court hearings when required.
- Ensure compliance with housing legislation, tenancy agreements, health and safety requirements, and safeguarding procedures.
- Maintain accurate records using housing management systems.
- Work in partnership with local authorities, police, social services, and community organisations.
- Respond to customer enquiries and complaints professionally within service standards.
Person Specification
Essential Qualifications
- GCSEs (or equivalent) including English and Maths.
- Relevant housing qualification (desirable), such as a Level 3 or Level 4 housing qualification.
Essential Experience
- Experience in housing management, customer service, or tenancy management.
- Experience dealing with vulnerable customers.
- Knowledge of rent collection and tenancy enforcement.
- Experience handling complaints and conflict resolution.
Knowledge
- UK housing legislation and tenancy law.
- Anti-social behaviour legislation.
- Safeguarding
- Welfare benefits and Universal Credit.
- Equality, diversity, and inclusion.
- Data protection (UK GDPR).
Skills
- Excellent communication and interpersonal skills.
- Strong negotiation and conflict resolution abilities.
- Effective problem-solving and decision-making.
- Good report writing and record-keeping.
- Ability to prioritise a varied workload.
- IT proficiency, including Microsoft Office and housing management systems.
- Ability to work independently and as part of a team.
Personal Attributes
- Empathetic and customer-focused.
- Resilient and confident handling difficult situations.
- Professional and ethical.
- Organised and detail-oriented.
- Adaptable and proactive.
Salary £36,000
Pay: £36,000.00 per year
Benefits:
- Company pension
- Sick pay
- Transport links
Work Location: In person
