About us
Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality.
Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views. With exciting developments ahead, there’s never been a better time to join us.
We are searching for a friendly, professional and well organised person to join our reception team at The Greenbank Hotel. The desired candidate will be a confident communicator and a great problem solver. Daily tasks include, but are not limited to, greeting guests, ensuring a smooth check-in/check-out process and handling telephone and email enquiries.
This is a full time position.
40 hours per week, working 5 over 7 days a week including evenings, weekends and bank holidays.
Responsibilities
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Greet and welcome visitors in a warm and professional manner.
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Answer incoming calls with excellent phone etiquette, directing calls to the appropriate personnel.
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Manage the reception area, maintaining a tidy and welcoming environment.
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Provide administrative support to various departments as needed.
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Respond to emails and other correspondence promptly.
Requirements
Strong organizational and multitasking abilities, with a keen attention to detail.
Positive attitude and a commitment to providing outstanding service in every interaction
Experience of using a hotel PMS system such as Mews is preferred but not essential.
The ideal candidate will have excellent communication skills, a positive ‘can-do’ attitude and the ability to develop good working relationships with staff members.
Flexibility to work varied shifts, including mornings, evenings and weekends
Previous experience in a hospitality or customer service role preferred.
Benefits:
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100% shared tips
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Full training
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Opportunities to grow and progress within our four hotels
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Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
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Company Pension Contributions
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Uniform
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The chance to participate in charity fundraisers and environmental initiatives
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Staff rewards and parties
*Please note, we do not offer live in accommodation*
