As a Permanent Customer Service Advisor, you will play a key role in supporting our customers and Financial Advisers.
This is a great opportunity for someone who really enjoys speaking to customers and helping by solving problems, working collaboratively, promoting our products and delivering high-quality service in a fast-paced environment.
What you’ll be doing:
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Handling a high volume of inbound calls and enquiries with professionalism and care
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Responding to customer correspondence via email and letter
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Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
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Working closely with your team to meet service standards and deliver a seamless customer experience.
What we’re looking for:
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A confident communicator with a strong telephone manner
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Ability to recognise opportunities to help our customers achieve their financial goals by promoting our products.
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Excellent written and verbal communication skills
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Good computer literacy and attention to detail
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A team player with strong organisational skills and the ability to prioritise effectively
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Someone who enjoys investigating and resolving issues
What we offer:
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£23,842 annual salary
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25 days holiday plus bank holidays per annum
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Excellent discretionary annual bonus scheme (circa £1660.00)
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Contributory pension scheme (up to 15%)
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Life cover (x4 pensionable salary)
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Hybrid working after training (1 day week from home)
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Supportive team culture
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Dedicated training programme and on-going development
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1 days paid charitable workday
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Employee Wellbeing Programme
Working hours:
35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00. Flexibility is required.
Ready to make a difference?
Apply now and be part of a team that values service, integrity, and community.
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
