Coffee Shop ManagerJoin Our Team
We're looking for an enthusiastic, driven, and inspiring Coffee Shop Manager to lead our team and help deliver an exceptional experience to every customer who walks through our doors.
This is more than just a management role—it's an opportunity to shape a positive team culture, create memorable customer experiences, and play a key part in the continued success of our coffee shop. If you're passionate about great coffee, outstanding service, and developing people, we'd love to hear from you.
What You'll Be Doing
As our Coffee Shop Manager, you'll be responsible for the day-to-day running of the business, ensuring every shift operates smoothly while maintaining the highest standards of quality, cleanliness, and customer service.
Your responsibilities will include:
- Leading, motivating and developing a high-performing team.
- Key-holder
- Creating a welcoming atmosphere where customers receive exceptional service every time.
- Managing staff rotas, holidays and labour costs.
- Recruiting, training and coaching new team members.
- Monitoring stock levels, placing orders and reducing waste.
- Ensuring food safety, hygiene and health & safety standards are always met.
- Managing daily cash handling, banking and reporting.
- Driving sales through excellent customer engagement and local marketing initiatives.
- Handling customer feedback professionally and resolving issues quickly.
- Working closely with senior management to achieve business targets and continually improve performance.
What We're Looking For
We're looking for someone who leads by example and enjoys being hands-on in a fast-paced environment.
You'll ideally have:
- Previous management or supervisory experience within a coffee shop, café, hospitality or retail environment.
- Strong leadership and people management skills.
- A passion for delivering exceptional customer service.
- Excellent organisational and communication skills.
- Confidence managing busy service periods and solving problems under pressure.
- Experience with stock control, ordering and managing costs.
- Knowledge of food hygiene and health & safety regulations.
- Flexibility to work weekends and varying shifts when required.
What We Offer
- Competitive salary.
- Performance-related bonus opportunities.
- Staff discounts.
- Ongoing training and career development.
- A supportive and friendly working environment.
- Opportunities to progress within a growing business.
- Paid holidays.
- Company pension (where applicable).
The Person
You'll be someone who:
- Leads with positivity and integrity.
- Takes pride in maintaining high standards.
- Inspires and develops those around you.
- Thrives in a busy, customer-focused environment.
- Is proactive, dependable and always willing to go the extra mile.
If you're ready to take the next step in your management career and be part of a business where people and great coffee are at the heart of everything we do, we'd love to hear from you.
Job Type: Full-time
Pay: £13.00-£14.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
Ability to commute/relocate:
- Wirral CH47 3BN: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person
