Hotel Front Office Host
Location: Thorpe Park Resort
We're recruiting for a Hotel Front Office Host at Thorpe Park Resort. If you have a passion for customer service and enjoy creating memorable experiences, you'll be the first point of contact for our guests, providing a warm welcome and helping to ensure every stay is unforgettable on an island like no other.
What you'll be doing:
- Welcoming guests to the Shark Cabins, checking them in and out, and ensuring they have everything they need for a great stay
- Managing guest luggage, keeping the Cabins Shop stocked, and maintaining high standards through daily and weekly checks
- Working closely with Housekeeping on room allocations, cabin status, and special guest requirements
- Handling guest feedback and queries professionally, while caring for guest property and following all procedures
- Sharing information about the Resort, encouraging guest feedback, and helping create memorable experiences from arrival to departure
Merlin - It's where we playMerlin Entertainments
Merlin Entertainments2.19K subscribers
