Working Full time: 37.5 hours per week
You will contribute and commit to promoting a positive team based attitude, striving for the highest standards of service and achieving excellence. You will be expected to provide
administrative, clerical and typing support to the Speciality team, working closely with a team of secretaries and be required to undertake a range of duties as appropriate.
This position ensures an excellent level of Data Quality is maintained when dealing with confidential information in a sensitive manner. The role requires you to be aware of patient and staff confidentiality at all times.
The list below is to outline the main duties involved; however this is subject to change and will vary within the given role. We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care.
You will support the Team Leader by undertaking audio transcription and typing of clinic and miscellaneous digital dictation as and when required, whilst ensuring you maintain proficiency and accuracy in the use of medical terminology
You will participate in the efficient and effective process of distributing correspondence out to all relevant parties
You will support the department by undertaking the scanning or filing of letters and diagnostic results into patients case notes, following the Health Records Guidelines
You will participate in the Team’s post rota (for sending external correspondence), contributing to the preparation of letters and the sorting of incoming & outgoing post
You will assist in the photocopying, faxing and Scanning of any relevant documentation
On a short term basis and as directed, you will provide secretarial cover for others teams, meaning a knowledge of other roles within the speciality teams, to support during incidents of absence and the maintenance of adequate cover
You will support the consultants and your team by providing a comprehensive secretarial service
You will be responsible in ensuring that you uphold excellent standards in customer service
You will assist in locating and retrieving of case notes, from various areas of the trust using the case note tracking system ensuring case notes are tracked on the relevant computer system at all times.
The Trust’s services are provided from three locations:
- The Countess of Chester Hospital: providing 473 general and acute beds.
- Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
