Role:
Reporting to the Property Support Manager as a PM Support, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks.
This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
1. Customer Experience/Engagement:
- Responsible for the delivery of the ‘Newton Way’ customer excellence charter
- Building and maintaining relationships with both customers and contractors
- Responsible for processing and distributing regular customer communications
2. Administration co-ordination:
- Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers
- Responsible for the management, movement and recording of property keys
- Assist property managers with administration elements of customer insurance claims
- Assisting with the preparation and distribution of quarterly customer invoices
- Responsible for processing property sales
3. Record keeping:
- Ensuring customer records are kept accurately and up to date
- Monitoring and maintaining both personal and shared mailboxes
4. KPI’s:
- Customer satisfaction (complaints % and survey/interviews)
- Customer response times (% delivery vs target)
Specific skills, capabilities & requirements:
- Previous experience in a customer service-based role
- Strong communicator
- Ability to work well as part of a team
- Proficient using Office 365
- Ability to work to targets
- Works well under pressure
- Previous experience using a CRM based system is preferable, but not essential
Perks & Rewards:
- Fully paid staff lunch once a month
- Complimentary birthday off
- Additional Complimentary festive leave
- Enhanced parental leave
- Salary sacrifice pension scheme
- Performance based bonus
plus many more ......
Pay: £26,000.00 per year
Benefits:
- Company pension
- Life insurance
- Referral programme
- Sick pay
Application question(s):
- Do you have a background in real estate or factoring ?
Education:
- Certificate of Higher Education (required)
Experience:
- Customer support: 2 years (required)
- Administrative: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
