Role: Community Host
Location: East Parade, Leeds
Hours: Full-time [32-40 hours per week]
Job Overview
Please apply with both a cover letter and a CV. We’d love to hear about you, your experience, and why you're a great fit for this role.
As a Community Host at Avenue HQ, you'll play a key role in the daily running of our site and the overall experience of our members. You'll be the welcoming face at our front desk, support meetings and events, help keep our space looking its best, and contribute to a vibrant, professional environment for our business community.
This is a varied, hands-on role that changes day-to-day based on what's happening in the space. You’ll help deliver exceptional customer service, support operations, and assist with the behind-the-scenes tasks that make everything run smoothly, from room setups and event support to office admin and general cleaning tasks - there really is no job too big or small for you to tackle.
If you're reliable, proactive, and come from a hospitality, service, or office background, we'd love to hear from you. Full training is provided, but your drive and attitude are what will make you stand out.
Key Responsibilities
- Coordinate with event organisers and on-site teams to manage timings, handle unexpected changes professionally, and deliver an excellent experience for attendees
- Keep communal areas clean, tidy, and well-stocked throughout the day
- Set up, tidy and reset meeting rooms before and after use
- Welcome and assist members, guests, and visitors in a warm and professional manner
- Assist the Host to monitor and manage the day’s schedule, ensuring meetings and events run smoothly
- Respond to member queries, resolve issues or escalate when needed
- Assist with incoming calls, emails, mail, and deliveries
- Handle enquiries about bookings and memberships; conduct site tours for potential members
- Complete onboarding for new members from start to finish
- Assist with office admin, errands, and general operational support
- Help plan and support community events, networking sessions, and socials
- Work collaboratively with the wider Operations, Marketing, and Sales teams while reporting directly to the Assistant General Manager on-site
- Out-reach
What We're Looking For
- Previous experience in customer service, reception, hospitality, or office administration (coworking experience is a plus)
- Confident using Google Workspace (Docs, Sheets, Gmail, Calendar)
- Friendly, professional communicator with great interpersonal skills
- Organised and proactive with strong multitasking abilities
- Positive, solutions-focused mindset with attention to detail
- Someone with a flair for sale with a passion for connecting with people and driving bookings from enquiries
- Events sales or bookings experience
Why Avenue HQ?
Avenue HQ is more than a workspace, it’s a community. As Community Host, you’ll play a vital role in shaping the daily experience of our members, helping create a place people love to work, meet, and connect.
Pay: £12.21 per hour
Work Location: In person
