As a Retail Sales Assistant you will be working across our retail locations and pop up shops within a friendly and motivated team, proactively providing our customers with exceptional and genuine service ensuring they have a memorable experience at Kew.
There are multiple hours within the 5 places available - 2 x 14hrs, 2 x 21hrs, and 1 x 28hrs
Part-time hours per week
Multiple hours available - 2 x 14hrs, 2 x 21hrs, and 1 x 28hrs
Contract start date
Provisionally 21 September 2026
Salary
£26,119 per annum (pro rata) [Grade 1A]
Directorate
Marketing & Commercial Enterprise
Location
Kew Gardens, Richmond
Documents
- Employee benefits - RBG Kew Enterprises (Commercial) 2026.pdf
(PDF, 649.12kb)
- Job Profile .pdf
(PDF, 139.39kb)
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Kew Retail has five part-time permanent posts available, two 14 hours per week, two 21 hours per week, and one 28 hours per week. Weekend working is required as part of these roles.
Candidates will have experience of working in a fast paced Retail or Customer facing environment and be able to demonstrate strong customer service skills.
They will be experienced in achieving targets and KPI’s and working alongside colleagues and Managers to maximise the revenue generated for Kew.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi.
The salary for this position is £26,119 per annum (pro rata) [Grade 1A]
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.
At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone.
Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew.
No agencies please.
