We are seeking an experienced and dedicated Field care Supervisor to join our team covering the Renfrewshire and East Renfrewshire area. As a Field care supervisor, you will play a critical role ensuring the delivery of High quality care to our clients.
Principal responsibilities
- To carry out Individual Needs Assessments for new and potential customers.
- To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
- To carry out introductory visits every time a Care Assistant visits a customer for the first time.
- To ensure all customer visits are always covered.
- To be on-call in case of emergency.
- To liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care Assistants and the writing of Care & Support Agreements.
- To identify suitable Care Assistants to cover for any absences, this may be due to sickness or holiday.
- To cover short notice when an existing Care Assistant notifies that they are unable to attend a call.
- To facilitate the practical field induction of all new Care Assistants.
- To provide and facilitate in-field training as and when appropriate.
- To identify any additional training needs of Care Assistants and report accordingly.
- To conduct customer reviews and respond to Individual Review Forms completed by Care Assistants as soon as possible.
- To urgently report any changes in a Care Assistant’s or customer’s schedule to the Care Coordinator.
- To monitor, supervise and mentor all Care Assistants in the field.
- To provide support to all Care Assistants in the field.
- To monitor all customers for service and Care Assistant satisfaction.
- To ensure accuracy and completeness of all documentation held in customers’ homes.
- To encourage and identify opportunities for Care Assistants continuing professional development.
- To ensure that all written reports and administration is up to date.
- To maintain close liaison with both the Care Manager and Care Coordinator.
What we are looking for:
- Self-motivated, well organised and reliable
- Caring and sensitive
- Full clean driving licence
- Flexible
- Committed to maintaining our high standard of care
- Must hold or working towards SVQ Level 3 in Social Services and Healthcare
**PLEASE NOTE THAT THIS IS INITIALLY A HYBRID ROLE, COVERING CARE VISITS AS WELL***
