Role: Claims Handler
Location: Blackburn, BB1 2FA
Job Type: Full Time - Permanent
Salary: Up to £27,000
Bonus Scheme: Bonus Incentive
Company: EG On The Move
About the role:
As a Claims Handler, you'll play a vital role in supporting customers when they need us most. From the first notification of a claim through to its successful resolution, you'll take ownership of each case, providing reassurance, guidance, and a seamless customer experience every step of the way. You'll collaborate with customers, insurers, suppliers, and colleagues across the UK to ensure claims are managed efficiently, professionally, and with care.
What you’ll do:
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Managing and processing customer claims from initial enquiry through to settlement.
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Reviewing and setting up new claims while ensuring all information is accurately recorded.
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Communicating with customers through inbound and outbound calls, emails, SMS, and automated claims systems.
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Providing regular updates and ensuring customers are contacted via their preferred communication method.
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Reviewing policy cover and ensuring the correct information reaches the right people.
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Appointing contractors and coordinating claim-related activities.
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Maintaining accurate records and updating internal systems.
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Prioritising workloads and diary tasks to ensure service level agreements are met.
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Issuing payments to policyholders and suppliers for claim settlements.
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Resolving claims-related queries and escalating complex cases where appropriate.
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Working collaboratively with colleagues and stakeholders to achieve positive outcomes.
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Contributing to continuous improvement initiatives and supporting wider business growth.
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Processing payments in relation to settlements.
What’s in it for you?
Whether you're looking to build a long-term career as we expand across the UK or seeking a job with top benefits, we've got you covered:
- Bonus Incentive - Performance-based bonus potential.
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Discount & Rewards App – Save up to 15% on food‑to‑go, grocery, & merchandise.
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Salary Sacrifice Pension – Save for the future with our pension scheme.
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Life Assurance - Financial protection for your loved ones.
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Wellbeing resources - Mental health, wellbeing, and financial guidance.
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Legal Assistance – Confidential access to expert probate advice.
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Tooth fairy dental care app – Connect with qualified professionals for advice.
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Retail Discounts - Save money with discounts across a range of retailers.
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Learning & Development - Training to support your career growth.
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Recognition scheme - Rewarding your contributions and achievements.
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Flexible hours - Start between 8–10 AM and work your 8hour day your way.
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Free Parking – Easily accessible on-site parking.
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Waterside Café – Freshly prepared meals every day.
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Prayer and Ablution Facilities - Dedicated spaces available.
What we are looking for:
- Experience in customer service, claims handling, administration, or case management.
- Excellent communication skills across phone, email, SMS, and digital channels.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
- A proactive problem-solver with great attention to detail and a customer-focused approach.
Be a part of it:
As EG On the Move grows, we’re excited to welcome talented individuals to our team. We are about building a workplace where expertise and growth come together. Here, your skills matter, and you’ll have the opportunity to make a real impact. Join us and be part of something meaningful!
Please note that this role requires a successful DBS check, which will be fully funded by EG On The Move.
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